Hello I ordered my daughter some outfits for her birthday a few weeks ago everything ca...

GetHuman1553577's customer service issue with Old Navy from November 2018

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The issue in GetHuman1553577's own words
Hello I ordered my daughter some outfits for her birthday a few weeks ago everything came in perfect and on time. Her birthday was last week and she finally got to wear her new clothes but I'm having a few issues. For starters I always wash her clothes by their self and on delicate with light soap but for some reason these two Items came out completely ruined. After washing and drying one of the shirts was melted to itself where the writing is and the pair of jeans came out with what appears to be bleach stains or something all over them. I know my daughter didn't get bleach on her and I have no clue as to why the one shirt melted but I'm seriously disappointed because this is her first time getting to wear her new clothes and they're already ruined. I was going to write a bad review because there's obviously something wrong with these products idk if maybe they just a mistake or had bleach in the beginning or what because these are the only two items this has happened to but if it's at all possible id just like a refund or a replacement of both because I do like your kids clothes but this has me very worried. Thank you ! Hope to hear back soon

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Old Navy

Customer service issue
Reported by GetHuman1553577
Nov 13th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 719 others
0 customers following this

Timeline

GetHuman1553577 started working on this issue
Nov 13th, 2018 8:12pm

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