I paid a fee to be a member that allows me to see what other members expressed interest...

GetHuman5352168's Dispute a Charge issue with OkCupid.com from October 2020

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GetHuman5352168's next move: find and follow the right step-by-step guide.
OkCupid.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5352168 will need to dig through the advice provided by OkCupid.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5352168 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if OkCupid.com has better answers for you: OkCupid.com Help Center
Before contacting them, items GetHuman5352168 may need:
Username, Password, and Email address on the account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5352168's own words
I paid a fee to be a member that allows me to see what other members expressed interest in me. But it doesn't seem to function. When I go in to look at those members who have, I am guided to a page that asks me to repeat that function, including to pay again. And you have no availability toward any kind of communication. So in other words, you just stole money from me. Before I bring you to small claims court, please try to explain your process.

GetHuman5352168 did not yet indicate what OkCupid.com should do to make this right.

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OkCupid.com

Dispute a Charge issue
Reported by GetHuman5352168
Oct 10th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 951 others
0 customers following this

Timeline

GetHuman5352168 started working on this issue
Oct 10th, 2020 4:46am