Someone hacked into my okcupid account. Yesterday I received two emails. The first on...

GetHuman2027205's customer service issue with OkCupid.com from January 2019

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The issue in GetHuman2027205's own words
Someone hacked into my okcupid account. Yesterday I received two emails. The first one stating that my account password has been changed. The second stating that the email address which I use to access my account has been changed. At the bottom of the said emails there is a note that says something to the effect that if this was not done by you, please contact us immediately. I have been doing that for about a day now and have not gotten even a single word of response. Or even something that says that they received my emails and are looking into my situation. If this is the way I am going to be treated then from now on I want nothing to do with the app.
GetHuman2027205 did not yet indicate what OkCupid.com should do to make this right.
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OkCupid.com

Customer service issue
Reported by GetHuman2027205
Jan 24th, 2019 - 3 mons ago
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GetHuman2027205 started working on this issue
Jan 24th 11:33pm