I cancelled my subscription before I uninstalled the app a few weeks ago. So I should n...

GetHuman-shoelife's customer service issue with OkCupid.com from December 2018

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The issue in GetHuman-shoelife's own words
I cancelled my subscription before I uninstalled the app a few weeks ago. So I should not have been charged again. Aside from that per your websites own information my account says that I was going to be billed November *st and not again until January *st. However I have a pending charge from you guys right now on December *st so it should have been cancelled already and according to what y'all Zone information says you shouldn't have been taking any money until December *st anyways so I want a refund of my **** and I want logged out and cancelled from the site because I met somebody on your site and things are going great and it's wonderful. But I cancelled the subscription clearly it didn't go through but I cancelled the subscription and like I say your own information says that I wasn't supposed to be charged again until January *st but do you took money out on December *st and it's still pending.
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OkCupid.com

Customer service issue
Reported by GetHuman-shoelife
Dec 4th, 2018 - 2 mons ago
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GetHuman-shoelife started working on this issue
Dec 4th, 2018 12:41am