OkCupid.com Customer Service Issues

Greetings admin, I am reaching out to address an issue I encountered with my account recently. I registered last Thursday, the 6th of September, and after using it for only three days, I found myself unable to sign in. A message stating that my account was suspended appeared, leaving me confused about the cause. I wish to clarify this misunderstanding. During the brief period that I accessed the site via my mobile, I adhered to all the guidelines. I did not upload any inappropriate content, disclose personal details, or engage in any questionable interactions. My activities included viewing recommended profiles, responding to messages from other users, and participating in Double Take. Discovering your website via Google has been a positive experience for me. However, due to my limited proficiency in English, I am hesitant about communicating with the support team directly. I appreciate any assistance you can provide. Thank you for your attention to this matter. Warm regards, Mia

I am not a paid member but have sent numerous respectful messages to many women without receiving any replies. I would like to understand why none of my messages have been answered. I believe I am a good catch with a big heart, compassionate, kind, a good communicator, a good listener, and always prioritize my partner. I appreciate your platform but I am hesitant to upgrade since I haven't received any responses to my polite messages. Thank you. -Kurt Schwab. Email: [redacted]

I have been an active user of the OkCupid app for years, enjoying conversations with people worldwide. I recently faced account suspensions without prior notice due to alleged violations of terms. Despite reaching out to support multiple times without response, I am unable to access my original account "worth404." I created a new account, which was also suspended inexplicably. I suspect the issue may relate to frequent location changes, which may not have been clearly outlined in the terms. I hope to regain access to my original account as I genuinely enjoy using the app. Despite these challenges, I have remained authentic in my interactions and have used the same email for communication. I appreciate any assistance in resolving this matter. Thank you for your help.

I was surprised to find out I have a profile on okcupid.com, which I believe might have happened when I signed up for match.com. Unfortunately, I can't remember my login details and my subscription is expiring on October 10th. I want to make sure I am not charged for a renewal, please do not enroll me again. My name is Judith Asner and I might have used the handle Petite Classic. My date of birth is 8/18/[redacted] and I used [redacted] as my email. I am unable to find a way to reset my password and I can't locate the spam folder in my iCloud mailbox. I would like to access old messages and understand how I got on this platform. Please clarify if it was part of my match.com membership. Thank you, Judith Asner.

I believe "azalia" reported me for unknown reasons. She seemed uncomfortable when I mentioned knowing some of her friends and a family member from her posted pictures. I clarified my connection to them to show I wasn't a stranger. Despite having mutual friends, she accused me of stalking. I pointed out I recognized people from her photos. She shared personal details and requested intimate photos after I offered to drive her home from work. Eventually, she praised the images I sent but later labeled me a stalker without clear communication. I have saved our text conversations and wish to document our interaction here. Thank you for your attention.

I believe "Azalia" reported me for unknown reasons. She discovered that I knew some of her friends and a family member because they were in pictures she posted. I mentioned knowing them to assure her I wasn't a creepy stalker, since these individuals would vouch for our mutual friendships. Despite her sharing her work schedule and implying she wanted intimate photos, she accused me of stalking and claimed lack of consent. She never objected to the conversation or the photos, even suggesting she'd send some too. I find the situation bewildering. I have preserved our text exchange with screenshots and would like it documented here as well. Please reactivate my account as I had valuable conversations ongoing that I don't want to lose. Thank you.

I believe "Azalia" reported me for unknown reasons. She discovered I knew some of her friends and a family member through her social media photos. When I mentioned recognizing them due to the pictures she posted, she accused me of stalking because we have mutual friends. If she doesn't want others to recognize people in her photos, she should be more selective about what she shares. I disclosed my familiarity with them to assure her I wasn't a stranger, as these individuals, including some of her exes, would vouch for our connections. When she mentioned her workplace and availability, I offered to pick her up, and she requested explicit photos in return. Despite initially declining, I eventually sent some at her request. She complimented me but then abruptly changed her tone, accusing me of stalking without consent, despite her suggestive language and actions. I have saved our entire conversation and would like to document it here for reference. Thank you.

I believe "Azalia" reported me for reasons unknown. She became aware that I knew some of her friends and a family member because they were in the pictures she posted. I mentioned knowing them so she wouldn't think I was a stranger, but she tried to paint me as a stalker due to our mutual connections. If you display people prominently in photos, it's natural for others to recognize them. I clarified my intentions, emphasizing that I am friends with these individuals and even exes could vouch for me. Despite her suggestive language and requests for intimate photos, she later accused me of stalking without consent, which I find unreasonable. I have saved our entire conversation and would like to document it here. I kindly request the reactivation of my account as I value my ongoing conversations and prefer not to create a new account. I also spoke to her aunt, who shared concerns about Azalia's behavior.

A few days ago, I noticed my OkCupid account was suspended without any warning. I have been an active user for over a year, and there have been no problems until now. I reviewed the rules again, but I couldn't find any violations. Two weeks ago, I purchased the A-list premium for 6 months, which is a significant investment for me. I am eager to understand what led to the suspension and if there is a possibility to reinstate my account, as I have dedicated a lot of time and money to it. I have always made an effort to be respectful and have refrained from sharing explicit content. I am hopeful that this issue can be resolved, and my account can be reinstated. My username is Martins, and I log in using the email [redacted]

Username: RhythmLustCraves Email: [redacted] Hello, I recently found my OkCupid account suspended. I followed all guidelines and openly expressed my sex-positive lifestyle on my profile. It's puzzling that OkCupid, a platform that allows users to answer explicit questions, chose to take down my account when I simply promoted a progressive lifestyle. My photos were tasteful, no more revealing than what's seen at the beach. I've come across profiles with bikini beach pictures that remain active. It feels unjust to be judged and excluded for embracing a lifestyle that OkCupid claims to support, like kink and BDSM. OkCupid, please review my situation and reinstate my account promptly as I was forming valuable connections. Thank you.

Subject: Request for Declaration that OKCupid is not an IMBA Dear OKCupid Team, I hope you're doing well. My boyfriend and I are preparing our application for a fiance visa petition. We initially connected through OKCupid last year. As part of the requirements, we need to demonstrate that OKCupid is not considered an International Marriage Broker Act (IMBA). Could you please direct me to a section on the site where this information is stated so I can print it out for our application? Alternatively, a formal letter from OKCupid confirming this status would be greatly appreciated. While we have already deactivated our accounts, any assistance with this matter would be invaluable to us. Warm regards, Fatima M. D. Reston, Virginia [redacted] Boyfriend: Steven T. Fairfax, Virginia Username: Trailblzr83 Thank you for your attention to this matter. We eagerly anticipate your response. Sincerely, Fatima and Steven

Hello, I recently received a very unsettling message from a user. They went through my profile pointing out spelling mistakes and things they didn't like in a harsh manner. They even questioned my mental state and in another message, asked for my horse's name, which I mention I own and ride horses in my profile. I took action by blocking and reporting this user, but the message has left me quite disturbed. It felt like an unwarranted attack on me and my profile, as if he felt superior and needed to assert that. I don't even know him personally. While I have received rude messages before, this one really affected me and made me consider taking a break from my profile. This was a first for me. The user's name is Lewis, and when I blocked him, I received this number: [redacted][redacted]. It's concerning that he felt it was acceptable to send such messages and could benefit from learning how to communicate respectfully with women. Thank you.

Hello everyone, I woke up this morning to discover that my account has been banned from OkCupid due to a violation of the Terms of Service. As a sex worker, I believed that OkCupid embraced all minority communities. I was not engaging in solicitation on the platform nor did I mention my profession as a sex worker. Please review my messages to confirm this. The only possibility I can think of is that it might be linked to my Instagram account. I am willing to disconnect it if that is the issue. OkCupid is my main platform for dating, especially since being a sex worker brings additional challenges due to societal stigmas. I put a lot of effort into my profile over the years, so I am puzzled as to why it was suddenly banned. At the very least, I would like to understand what error I made so that I can avoid it when creating a new account.

I received a message on OkCupid and it seems like you don't think I should take any action regarding my issue. I want to provide more details about what happened. It was more than just misbehavior or rudeness; it was verbal abuse through messages. This user went overboard criticizing my profile, spelling mistakes, and even attacked my personal life, implying I have mental health issues. The messages were filled with inappropriate language and insults. I believe this goes beyond misbehavior and should be considered verbal abuse. If this is not addressed, I will seek further help from higher authorities. I hope this situation can be resolved promptly.

I would like to address a concern regarding my name spelling. It is Lonni, not Lonnie. I am extremely disappointed with the way this situation was handled. While I understand you have many users, other dating platforms I have used take matters like this seriously without overlooking them. It may be beneficial to reconsider your policies on addressing abusive behavior. I am deeply upset by this experience and it has caused me to reconsider online dating as a whole. This particular incident has made me question the safety measures on your site, especially since my past experience with meeting an abusive ex-partner through your platform. Filtering and addressing such issues are crucial. I am not the only one affected; my friend was also sexually harassed by someone on your site, and another friend had a similar encounter to mine. It is disheartening to see how complaints from women are sometimes disregarded. It is vital to take action to prevent abusive behavior and protect users from harm. The response I received was distressing and has made me question my account's safety. This is a serious matter that needs to be taken seriously to ensure a secure environment for all users.

I just opened an account and spent a lot of time yesterday browsing profiles and sending messages. I was disappointed to find that only two out of the nearly 10 messages I sent are showing up in my messages box. I'm worried that the recipients didn't receive them, and now I can't find those profiles in my searches anymore. Can you please clarify what went wrong? Thank you for your assistance.

Hello everyone. I am a bisexual man, but currently, I am focused on connecting with women. I have adjusted my settings to show my interest in women only while keeping my sexuality as bisexual. Despite making these changes, I am still receiving a large number of likes from men, which makes me think I am still appearing in their searches. Moreover, since updating my sexuality to bisexual, my profile indicates that I am looking for "people" rather than specifically for "women." I could switch my sexuality back to straight to address this, but it would not be an accurate representation. I appreciate any help in resolving this issue. Thank you for your assistance.

Hello, I have attempted to address this issue a few times without receiving a response. In the early hours of October 23, [redacted], I connected with a gentleman on OKCupid who shared a 99% compatibility with me. Despite sending him a message, it did not appear in the chat inbox as expected, and his profile disappeared. This is a rare occurrence for me as his extensive profile resonated deeply with me. Unfortunately, I failed to take a screenshot, but I recall key details such as his name, age, location, and profile content. I am seeking assistance in locating him. His name may be Dave or David, aged 60, residing in La Jolla, CA, and sharing a 99% match with me. I am hopeful that the technical team at OKCupid can retrieve the message I sent and help us reconnect. Your help is greatly appreciated. Thank you, Karen.

Hello, my profile was removed approximately a year ago due to what I was informed was deemed inappropriate material in my conversation. I was not given an opportunity to address the issue before my profile was taken down. The women I was exchanging messages with requested that I share some of my previous romantic encounters, and then she reported me?? If she found it offensive, she could have communicated with me directly. I was not harassing her and had nothing inappropriate in my profile. She could have simply informed me or stopped communicating. Suddenly, my access to the site was revoked. The process you followed was very unjust. I would appreciate speaking with someone regarding this matter. Thank you. [redacted] or sassafras1314 on yahoo. Matthew

This morning around 5:30 a.m. Pacific Time, I came across a woman living in Hacienda Heights, CA, on the OK Cupid app and messaged her. Shortly after, she disappeared from the app completely, and I couldn't find her in "Conversations" or anywhere else. I'm particularly interested in this woman, so I would appreciate your help in locating and making her profile available to me again on OK Cupid. I hope you have records that can help find her and address why this happened, as it's frustrating. I've double-checked, and I didn't accidentally block her. For precaution, could you also please ensure that anyone I contacted between 4:30 and 7:00 a.m. this morning is visible again on the app, along with any other conversations I've had in the past? Thank you, Beat.