I had my phone stolen and then it got destroyed. That was ,(***-***-****) number that...

GetHuman3762641's Can't Login issue with OfferUp from October 2019

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The issue in GetHuman3762641's own words
I had my phone stolen and then it got destroyed. That was ,(***-***-****) number that I used to create *****@***.com . I installed the app on my phone and used it so much to sign in, I forgot my password , I soon realized when I returned my loaner phone to start over with my new phone. The huge problem is since this phone wants me to back up my phone with the cloud, and I had signed in to Google as well, plus offer up and the original e-mailed it's self are all on a stand still all because I can't remember my password for *****@***.com . Also this is a new device, and it won't let me fix anything with out it sending a code to a destroyed non working phone, or same thing to an e-mailed I can't remember password for anymore since I changed it because I got lazy with offer up just connecting me, as well as e-mail. I should of wrote it down.. so I used a old account I created with you to contact your support team for help. The *****@***.com account was never used to sell anything but was created by me so long ago I almost forgot about it untill I needed an alternate e-mail with all these problems I am having all because, it's a new phone, I can't get my *****@***.com to send me a code to get back in offer up when I forgot password, and it sends codes or texts to old numbers and e-mail I created with offer up.. I even had to borrow a friend's lap top to fight with the awesomecatwrangler e-mail to get it to finally accept my new device.. just so I could contact you.! I do not have use *of computer very often even though I am much faster and savy with computer , rather than phones. So my new phone number is,(***-***-****) I was told some one was going to send me a code in my e-mail? I did not see anything useful except the nice helpful responses from a couple help team members. I just tried to log in from this phone on offer up, web page and it just sent me a text to my e-mail I can't get in to, just like my account here! This phone won't let me download your app to my phone because it wants me to sign in to Google, using that *****@***.com account to open stupid play store before it lets me update to even get prepared to get **** miles near your app. I never thought this password for my black truck account I created way back in Aug was going to be such a nightmare. Use the *****@***.com to e-mail me since I finally got it to accept this phone finally. My old password for my offer up account for the *****@***.com was (publicstorage*) . I would like to reuse this password please.. you may text me at this phone number any time.. my address is ***** Berkshire ln. Huntington Beach, ca. *****.. my selling location was in Costa Mesa mostly so far, untill some idiot stole my phone and then destroyed it...I was born **-**-****. Please try to get me back in to and on offer up...seems alor of things are connected this way...sincerely Victoria l. Simpson.

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OfferUp

Can't Login issue
Reported by GetHuman3762641
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 14692 others
0 customers following this

Timeline

GetHuman3762641 started working on this issue
Oct 14th, 2019 3:08pm