I purchased what I believed to be an iPhone *s - ***gb from a user on this website. Per...

GetHuman-eyemzo's customer service issue with OfferUp from February 2019

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The issue in GetHuman-eyemzo's own words
I purchased what I believed to be an iPhone *s - ***gb from a user on this website. Per the company policy, all shipments must have tracking numbers to ensure the product arrives. Once it arrives, you have two days to review the product and make sure it is satisfactory. If it’s not, you can submit a buyer protection claim. Well, I just received a yellow envelop today that felt totally weightless. I was confused at what I could have possibly ordered. When I opened it up, it read, “Thank you for your order Eli, your package is coming in a separate package via UPS”. This is an obvious attempt at scamming the user. The “product” will never arrive and by the time the buyer realizes that the return window will have closed. OfferUp needs to ensure that the user refunds the money.
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OfferUp

Customer service issue
Reported by GetHuman-eyemzo
Feb 15th, 2019 - 8 mons ago
I have an issue with OfferUp too
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Seen by 7 customers so far
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GetHuman-eyemzo started working on this issue
Feb 15th 4:04am