My mobile network is not working. Tried moving the sim to other phones, no signal. Was...

GetHuman4643210's Service problem issue with O2 Mobile from April 2020

Help with my O2 Mobile issue
The issue in GetHuman4643210's own words
My mobile network is not working. Tried moving the sim to other phones, no signal. Was fine a week ago, now nothing. Tried emailing O* for help, no response, tried calling, no customer service available. I can't login online because one of the security measures is to send me a OTP to my mobile, which is impossible because there is no service. My banking, shopping, social media all linked to this mobile number and I need it desperately. Please help.

GetHuman4643210 did not yet indicate what O2 Mobile should do to make this right.

How GetHuman4643210 fixed the problem
Called O*. They fixed it. Just need to insist on the phone they do it. Dial through to contract cancellation to get someone on the phone because they prioritise money over customer urgency.
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O2 Mobile

Service problem issue
Reported by GetHuman4643210
Apr 15th, 2020 - 6 months ago
GetHuman4643210 shared how to fix
Seen by 3 customers so far
Similar issue to 32 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number


GetHuman4643210 started working on this issue
Apr 15th 10:06am
GetHuman4643210 confirmed the issue is fixed. Hooray!
Apr 16th 2:57am