I took flight **** from Paris to JFK last night leaving at *:** pm and after I settled...

GetHuman2650559's customer service issue with Norwegian Airlines from April 2019

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The issue in GetHuman2650559's own words
I took flight **** from Paris to JFK last night leaving at *:** pm and after I settled into my seat I was accosted by a security guard who threw me off the plane because I was sitting in another woman's seat. Two boarding passes had been issued in her name and I had been given one of them with her baggage claims attached.I don't think one had been issued in my name. There was no explanation given to me as to what was happening and I was treated brutally as if I was a stowaway and was attempting to steal her luggage.I spoke at length with her as well. Her name is Vanessa Wilcox( seat **c) and she was confused as I was by the situation.It was the Paris Ground Service that treated me so badly and I would like to know who I could complain to about this. I would also like I would like to compliment the stewardess named Stephanie Thompson who was extremely kind and helpful when I was given my correct seat( **d) and clearly could see how upset I was. She was remarkable. I am deeply disturbed by being treated like this when it was no fault of mine and would like to know what I can do about it.

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Norwegian Airlines

Customer service issue
Reported by GetHuman2650559
Apr 1st, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 70 others
0 customers following this

Timeline

GetHuman2650559 started working on this issue
Apr 1st, 2019 2:21am

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