they keep saying that part is not available in Chennai Ware House

GetHuman1119021's customer service issue with Nokia from September 2018

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The issue in GetHuman1119021's own words
My newly bought NOKIA seven Plus handset got me in trouble. I put it to charging and in morning I found that its power and volume keys stopped working and sometimes they work and sometimes they dont. THat is y my phone went in Safe mode automatically. I went to nearest nokia care center in Mhapsa, Goa. I sat there for * hours they opened phone and told that they will replace those keys which needed to be ordered. THey said I will get back that phone in a week. Now that I call them every day they say that keys havent been delivered yet. It has been over two weeks and they say we will call u when we do it. few things-**) There job sheet is joke, no nokia sign on it and it looks suspicious.**) Apparently they offer service to lenovo and oppo and other devices too, I saw that while I was there. May be which is why they are *delaying over nokia users service.**) They dont give reliable answers to customers.**) THey are doing some sort of buisiness with other mobiles shopkeepers too, which I saw.**) They say chennai ware house store does not have those parts. wait for longer.**this care service in Goa is a shame for nokia. Worst service.*I just want my phone good as new as soon as possible.
I just want my phone back in good condition as soon as possible.
I have been so faithful to nokia that in ** years this is my third. and nokia care is not....
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Nokia

Customer service issue
Reported by GetHuman1119021
Sep 10th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 414 others
0 customers following this
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Timeline

GetHuman1119021 started working on this issue
Sep 10th, 2018 11:25am