Piranha Plant code never came

GetHuman-perichr's customer service issue with Nintendo from February 2019

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The issue in GetHuman-perichr's own words
I have been waiting for my Piranha Plant code for Smash Ultimate to arrive in my inbox for a while now and I believe that it will never come as it has been over ten business days (the mentioned wait time on the FAQ website). I definitely had my physical game registered well before the cut-off for the offer. I really don't want to pay for something that I should have gotten for free already.
Resending the email with the code would be great :)
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Smash Ultimate download code
Customer service issue
Reported by GetHuman-perichr
Feb 18th, 2019 - 8 mons ago
I have an issue with Nintendo too
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Seen by 19 customers so far
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GetHuman-perichr started working on this issue
Feb 18th 12:55pm