How Do I Make a Repair Claim with Nintendo?

Introduction

Are you having an issue with your Nintendo product? Before submitting a repair request, consider checking Nintendo's online support resources first. Visit the Support page to find troubleshooting steps for common issues with your Nintendo device. If you can't resolve the problem on your own and your Nintendo Switch or accessory needs repair, you can submit a repair request to Nintendo online. Depending on the product and service required, repairs may take up to 10 working days or longer. Continue reading for step-by-step instructions on submitting a repair request with Nintendo.

Click Create a Repair Request

To submit a repair claim, first create a repair request on the website. Click Create a Repair Request and follow the instructions.

Select Your Console or Accessory

Do you need repair service for your Nintendo Switch Lite, Nintendo Switch 2, or another Nintendo product? Select the console or accessory that needs repair to view the available support and repair options for that specific device. Choose the correct product, then proceed to the next step.

Click I Want to Book a Repair

Before booking a repair, consider trying the recommended troubleshooting steps, if available. If you still can't resolve the issue, click No, I want to book a repair to continue with your repair request.

Add an Accessory

If you only need repair service for the Nintendo Switch 2, there's no need to add an accessory. If an accessory also needs repair, select the accessory and click Continue.

Fill Out the Form

Complete the form to book a repair with Nintendo. You'll also need to confirm that you're over 18. Select the issue you're experiencing and enter your product's serial number. If you have a Nintendo Switch 2, you can find the serial number above the console's barcode. Describe the issue in detail and enter your address and other required information. Then, proceed to the next page and follow the on-screen instructions to complete your repair request.

You may receive a prepaid return label if your product needs to be shipped to Nintendo for repair. Depending on the repair options available in your location, you may also be able to drop off your Nintendo device at an authorized repair center. Nintendo may contact you if it needs additional information or if there are any issues with your repair request. Follow Nintendo's instructions to ship or drop off your device and complete the repair process.

Track Your Repair

After you submit your repair request, you'll receive a repair order number you can use to check the status of your repair. To check its progress, simply visit Nintendo's Track Your Repair page and enter your RMA number. When a repair is completed, Nintendo may ship your device back for free.

Conclusion

Were you able to submit a repair request with Nintendo? Follow the steps above and ship or drop off your Nintendo product. You may also want to contact Nintendo to find out whether an authorized service center is available near you. The repair process may take up to 10 working days or longer, depending on the service required. You can also decline the repair, especially if your product is out of warranty. In this case, Nintendo will ship the item back for free. Do you have further questions about submitting a repair request with Nintendo? Contact Customer Support today.