My phone completely died months ago, so I bought a new one and kept the number and sim...

GetHuman1668277's customer service issue with Nintendo from December 2018

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The issue in GetHuman1668277's own words
My phone completely died months ago, so I bought a new one and kept the number and sim card from the old one. My Nintendo account Emmiloulou is trying to play Animal Crossing Pocket Camp on a new phone and it won't let me link my new phone to the account or unlink my old one even if I go to the settings. Please link my old animal crossing account to my new phone so I can play without starting over. I click the option that says "I'm this person" and get an error every time.
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Nintendo

Customer service issue
Reported by GetHuman1668277
Dec 1st, 2018 - 6 mons ago
I have an issue with Nintendo too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1668277 started working on this issue
Dec 1st, 2018 4:43pm