Got switch for son yesterday and we were not able to log into his epic acct on fortnite...

GetHuman1385446's customer service issue with Nintendo from October 2018

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The issue in GetHuman1385446's own words
Got switch for son yesterday and we were not able to log into his epic acct on fortnite game platform. *He does have his epic games acct linked to Nintendo. *We chose option on home screen of “no thanks” thinking would load his progress but did not. *Need help with how to show game progress between his playing time on Xbox one and the new Nintendo switch. *Should we delete the game and reinstall with same download code? **Also, now since his Nintendo acct shows no progress and starting at level ** is my ** month online membership wasted??*Please advise how to fix issue. *Epic games told me is doable.
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Nintendo

Customer service issue
Reported by GetHuman1385446
Oct 21st, 2018 - 25d ago
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GetHuman1385446 started working on this issue
Oct 21st 1:45pm