Switch wont power on unless plugged in and randomly shuts off during gameplay and instantly when trying to boot zelda

GetHuman-tespinet's customer service issue with Nintendo from August 2018

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The issue in GetHuman-tespinet's own words
Play games ... Hi. My switch is randomly powering off when playing some games and doing that immedietly after booting BOTW by cart. And when that happens I cannot turn the system back on until I plug it into the wall. To add that to this the same thing happens whenever I completely power off the system via power options. This only started happening when I updated my switch to The latest firmware from stock. Is there any solution you can come up with?
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Nintendo

Nintendo Switch
Customer service issue
Reported by GetHuman-tespinet
Aug 26th, 2018 - 4 mons ago
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