Hi, My name is Naomi Akintoye-Thompson. I placed order for * shoes via PayPal. Nine w...
GetHuman-nkktoye's customer service issue with NineWest.com from November 2018
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The issue in GetHuman-nkktoye's own words
Hi, My name is Naomi Akintoye-Thompson. I placed order for * shoes via PayPal. Nine west displayed Order not Successful but money was taken from my bank account and Paypal confirmed payment to Nine west with the invoice ID:****-***-****.*Amount is USD **:**.**Please when confirmed, i will like the * shoes to size **.* each. Thanks!
GetHuman-nkktoye did not yet indicate what NineWest.com should do to make this right.
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How GetHuman-nkktoye fixed the problem
I eventually spoke with a customer care agent after waited on phone for over an hour. She confirmed my payment and immediately sent an acknowledgement mail to me. But you wasnt pleasant to deny my request of changes in sizes. I think its about time they do something about their return policy. Thanks!
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