Hi I purchased a pair of vapor ** trainers for a Christmas gift online, I have received...

GetHuman-jodie_bi's customer service issue with NikeStore.com from December 2018

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Help with my NikeStore.com issue
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The issue in GetHuman-jodie_bi's own words
Hi I purchased a pair of vapor ** trainers for a Christmas gift online, I have received the trainers and they are not authentic like the company claimed, I’m in the process of trying to get my money back as the company are now ignoring my emails and won’t provide me with a returns address, my bank have advised me that I need to contact Nike and get them to confirm the trainers are not genuine, this can be a letter or email but must have company details on (Nike) to prove I have contacted the correct manufacturer, I either need an email address for me to process this, if anyone can help me or point me in the right direction so I can email pics of trainers received many thanks
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Customer service issue
Reported by GetHuman-jodie_bi
Dec 3rd, 2018 - 6 mons ago
I have an issue with NikeStore.com too
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GetHuman-jodie_bi started working on this issue
Dec 3rd, 2018 9:14am