Tried to purchase a graphics card. Went through entire process: entered credit card num...
GetHuman1634337's customer service issue with Newegg from November 2018
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The issue in GetHuman1634337's own words
Purchase a new graphics card ... Tried to purchase a graphics card. Went through entire process: entered credit card number, address, signed up for new acct, etc, etc, etc, then last step your system removed my product from the cart. WTF. LAST STEP? **AFTER** you collect my credit card information you tell me the item is not available??? I then tried to call you at your customer service number (***) ***-****. Someone (something?) answers but no sound. Tried three more times, I gave up. I then clicked your chat option which puts me TWO HUNDRED FORTIETH in the cue. I wait almost an hour, then again give up. I WILL NEVER PURCHASE FROM YOU AGAIN. Shame. Fifteen years ago you were a pioneer of online ecommerce. NEVER AGAIN.
Newegg makes it impossible to contact customer service in a timely basis. This shows contempt for their customers.
I just wanted a good product at a decent price. However dealing with them was a hassle. I doubt I'll try to shop with NewEgg again.
Years ago when I had my own server farm, I purchased a lot from NewEgg. Because of convenience and price I switched to Amazon. I noticed NewEgg had what I needed at a reasonable price, and, remembering the good online shopping experience I once had with NewEgg, I was eager to try them again. Alas it was not to be.
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