Tried to purchase a graphics card. Went through entire process: entered credit card num...

GetHuman1634337's customer service issue with Newegg from November 2018

13 views | 233 similar | 0 following
Help with my Newegg issue
Next: our robot will wait on hold for GetHuman1634337 to get a Newegg rep on the line!
Always use the GetHuman Phone to call Newegg. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman1634337's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1634337 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1634337's own words
Purchase a new graphics card ... Tried to purchase a graphics card. Went through entire process: entered credit card number, address, signed up for new acct, etc, etc, etc, then last step your system removed my product from the cart. WTF. LAST STEP? **AFTER** you collect my credit card information you tell me the item is not available??? I then tried to call you at your customer service number (***) ***-****. Someone (something?) answers but no sound. Tried three more times, I gave up. I then clicked your chat option which puts me TWO HUNDRED FORTIETH in the cue. I wait almost an hour, then again give up. I WILL NEVER PURCHASE FROM YOU AGAIN. Shame. Fifteen years ago you were a pioneer of online ecommerce. NEVER AGAIN.
Newegg makes it impossible to contact customer service in a timely basis. This shows contempt for their customers.
I just wanted a good product at a decent price. However dealing with them was a hassle. I doubt I'll try to shop with NewEgg again.
Years ago when I had my own server farm, I purchased a lot from NewEgg. Because of convenience and price I switched to Amazon. I noticed NewEgg had what I needed at a reasonable price, and, remembering the good online shopping experience I once had with NewEgg, I was eager to try them again. Alas it was not to be.
How GetHuman1634337 fixed the problem

We are waiting for GetHuman1634337 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Newegg's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Newegg issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1634337 fixes it.
This email address isn't valid

Newegg

Graphics card
Customer service issue
Reported by GetHuman1634337
Nov 27th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 233 others
0 customers following this

Timeline

GetHuman1634337 started working on this issue
Nov 27th, 2018 2:39am

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies