This is your next step, but when I fill it out, you ask if I want to email when I said...

GetHuman555544's customer service issue with New York Times from April 2018

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The issue and preferred resolution, in GetHuman555544's own words:
use your callback service for New York Times ... This is your next step, but when I fill it out, you ask if I want to email when I said I want a callback
I want a callback
to get a callback -- and to clarify the instructions. Why do I have to fill this out. And when I clicked on callback on the next page, after trying to figure things out, I got a message that it would take two minutes* I gave up after **. Now I’m frustrated with two companies.
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Customer service issue
Reported by GetHuman555544
Apr 19th, 2018 - 3 mons ago
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GetHuman555544 started working on this issue
Apr 19th 11:37pm