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New York MTA Customer FAQ

Top Answers & How-to Guides

What is New York MTA's Phone Number?

The question we are asked most often is about how to talk to New York MTA customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any restrictions on carrying luggage on the subway?

Yes, there are certain restrictions on carrying luggage on the subway in New York City. Passengers are allowed to bring large bags,...
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Refunds

How Do I Get a Refund from the New York MTA?

You can complete and send an online form to the address on the form to request a refund. You can also get your money back for a Season...
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Fares

What is the fare for a single ride on the New York MTA?

The fare for a single ride on the New York MTA is $2.75. This includes buses and subway rides within the New York City area. The fare...
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Maps

Where can I find a subway map?

You can easily find a subway map in a few different ways. Firstly, you can visit any subway station booth and ask the staff for a free...
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Peak Hours

What are the peak and off-peak hours for fare rates?

Peak fare rates apply during weekday rush hours, from 6:30am to 9:30am and from 4:00pm to 8:00pm. During these periods, MTA charges...
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Schedule

How often do the trains run?

The frequency of train services varies on different lines and at different times of the day. During peak hours, trains typically run...
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Discounts

Are there any discounts available for senior citizens or students?

Yes, discounts are offered to both senior citizens and students by New York MTA. Senior citizens aged 65 or above can enjoy reduced...
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MetroCard Cost

What is the cost of a monthly MetroCard?

The cost of a monthly MetroCard in New York MTA is $127. This unlimited pass offers unlimited rides on all buses and subways within...
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MetroCard Usage

Can I use the same MetroCard for both subway and bus rides?

Yes, absolutely! The same MetroCard can be used for both subway and bus rides within the New York City area. It offers a convenient...
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Luggage

Are there any restrictions on carrying luggage on the subway?

Yes, there are certain restrictions on carrying luggage on the subway in New York City. Passengers are allowed to bring large bags,...
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Help me with my New York MTA customer service issue

Ask any question you have about New York MTA customer service. We will do our best to get you answers right away.
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