NetSpend put a hold on both of my NetSpend cards due to an exchange I did it PetSmart w...

GetHuman1466378's customer service issue with Netspend from November 2018

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The issue in GetHuman1466378's own words
NetSpend put a hold on both of my NetSpend cards due to an exchange I did it PetSmart where they put all of the refund onto my card even though it was paid in two different tenders. I got a letter with a printed invoice of the return from the store manager I emailed and faxed it to NetSpend saying that it was a legit refund. They still refuse to give me any of my money back and They seized all of it on both cards over $*** the return was only ***. This is fraud I would like my money back and it's been * days now and still I have no money and my cards are inactive. This is essentially theft
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Netspend

Customer service issue
Reported by GetHuman1466378
Nov 1st, 2018 - 2 mons ago
I have an issue with Netspend too
Not resolved
Seen by 3 customers so far
Similar issue to 4745 others
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Timeline
GetHuman1466378 started working on this issue
Nov 1st 7:40pm
GetHuman1466378 shared this issue with followers on Twitter
Nov 1st 8:42pm