I got a Netspend Control MasterCard and used it for more than ** months. Suddenly, one...

GetHuman-sheriffa's customer service issue with Netspend from July 2018

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The issue in GetHuman-sheriffa's own words
I got a Netspend Control MasterCard and used it for more than ** months. Suddenly, one morning several months ago I went to login to my Control MasterCard Account and a Pop-Up appeared saying my “Account Was Blocked” and I should call the phone number listed. I did call and I reached a woman who told me she needed to transfer me to the “Fraud” Department. I waited in excess of ** minutes and no one came on the line and then I was disconnected. Later in the day I called back and got another woman, told her what happened and she told me she had to transfer me to the “Fraud” Department. I told her what happened earlier in the day and how long I would have to wait. She said she didn’t know but it would be more than an hour. I then told the woman, the money in the account is my money I want to close my account. She said she can close my account but it would be ** days before I received my refund. It has been * months plus and no refund from Netspend*Control MasterCard. I have sent emails, called several times, but still not response. My Bank Account Number is **** **** ******. My Control MasterCard is **** **** **** ****. I am going to wait one week for a logical response and my money. Failure on your part to communicate with me, I will file a complaint with The Financial Protection Bureau* Meta Bank* Better Business Bureau, Dunn and Bradstreet and other agencies. I will also, seek legal remedies. Sheriff Ali
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Netspend

Customer service issue
Reported by GetHuman-sheriffa
Jul 1st, 2018 - a yr ago
I have an issue with Netspend too
Fixed
Seen by 3 customers so far
Similar issue to 1593 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Password on account
Timeline
GetHuman-sheriffa started working on this issue
Jul 1st, 2018 6:48am
GetHuman-sheriffa shared this issue with followers on Twitter
Jul 1st, 2018 6:49am
GetHuman-sheriffa indicated the issue is not fixed yet.
Jul 2nd, 2018 10:13am
GetHuman-sheriffa indicated the issue is not fixed yet.
Jul 4th, 2018 9:43am