Netspend Customer Service Issues

I have sent an email about an alert I received on September 22nd for an unsuccessful transaction of $45 at Shell Oil in Northeast Portland. I noticed the failed transaction was posted at 12:45 a.m. on September 23rd, which I did not initiate. It seems to be a fraudulent charge. I have tried reaching out to customer service multiple times but unfortunately, they were closed by 8 on Saturdays. Kindly get in touch with me so I can secure my account promptly.

I purchased a temporary card with a $10 balance, and they unexpectedly blocked it. Despite providing all the necessary details and my SSN, they are asking for address verification and a utility bill to remove the block, which is not why I got the card. I only needed it for a few purchases as I haven't set up a new bank account yet. I simply want my $10 back and won't be using Netspend in the future. Requiring all this information for a temporary card that I loaded at the store is unreasonable. I want a refund for this ordeal. Waiting days to resolve this issue for my own money is unacceptable. I demand the block to be lifted immediately so I can use my remaining balance, with no intention of continuing to use this service in the future.

I attempted to pay my auto insurance on the Good2Go website today. Despite entering my information as usual, I encountered a problem with my Netspend card being declined. I made multiple attempts with different date formats, all resulting in the same issue. When I contacted the Insurance company to pay directly, they explained that if my account was in default, the online payment page would not accept the transaction. Meanwhile, I received four text messages from Netspend indicating a payment to Good2Go, which deducted $[redacted].89 each time, leading to a reduced account balance. However, the insurance company states that the payment did not go through as it was declined each time. Therefore, I urgently need the $1,[redacted].56 to be refunded to my account to cover my outstanding bills.

I experienced an issue with a cash advance at US Bank. Even though I had sufficient funds, the transaction was declined, and now $[redacted] is pending in my account without clarity on its destination. I urgently need this transaction cancelled and the funds returned to my account to avoid pending overdraft fees. I plan to apply for a cash advance again to deposit the money into my US Bank account tonight.

I encountered card payment issues today. My deposit arrived, but when I tried to pay my Cox Cable bill, my card got declined, leaving me short of funds due to pending payments. I've been attempting to contact Netspend all day on both their phone lines without success. Currently, I've been on hold with Netspend for an extended period and still haven't connected with an agent. I also reached out via email and left a voice message for the corporate office. The lack of customer service is unacceptable. Netspend must rectify this by refunding the three pending transactions to my debit card.

I am experiencing issues with my card today. After making my Cox cable payment, I discovered my card was declined despite having sufficient funds. Now, due to the pending payments, my account is short on funds. I have been trying to contact Netspend all day on both of their phone numbers with no success. Currently, I have been on hold with Netspend for a significant amount of time without speaking to an agent. I have also reached out via email to the corporate office and left a voicemail on the corporate response team phone. I find this level of customer service unacceptable. Netspend should rectify this situation and return the three pending transactions to my card as it is their error.

I loaded $[redacted] on my prepaid Netspend Visa. I went through all the steps to set it up and register, and I was even able to use it to pay for luggage check-in. Before withdrawing money to pay for the hotel, I checked the balance at the ATM, and it was approximately $[redacted]. But now, for some reason, you think it's okay to withhold my cash that I put on there just hours earlier in the form of $[redacted]. So, now you need me to track down copies of this and documents of that when I'm on vacation and need my hard-earned money. This is the worst prepaid situation I have ever dealt with, and I will email, Yelp, Twitter, Facebook, Snapchat, Instagram, Kik, and any other media to express how terrible your service is. Thanks to you, my vacation was ruined and cut short, my first vacation in 5 years lasting only 72 hours. You guys are terrible, and my kids would love to thank you for the 72 hours they got to spend listening to their dad freak out about Netspend. So now, what are you going to do about this? Freeing up my cash instantly would be a good start.

I am Artrevious Whittaker and on 09/25/[redacted], I made a call requesting a copy of my statements from the past 6 months until September. I urgently need these by the deadline of 10/03/[redacted], as my position and housing are at stake. I am perplexed by the delay from the team, as this is crucial for my stability and living situation. Despite following up four times, I have not received the information needed. It's disheartening to feel ignored when this is so vital for me. Please ensure I receive the requested documents by early tomorrow so I can proceed with securing my new home.

I attempted to withdraw $80 from an ATM using my checking account as advised by one of your representatives. Despite selecting checking, the transaction failed. I then retried using the credit option, and it was successful. However, my account shows two deductions of $80: one when the initial transaction failed, and the second when I successfully withdrew the money. I believe I am owed $80 as I was only able to withdraw the amount once. The text messages detailing my account activity support my claim.

I made an online payment, and the website charged my card twice. The second payment of $[redacted].66 posted but did not reach the company, leaving me with only $6.10 in my account. I quickly submitted a dispute with all necessary documentation, including a letter from the store manager confirming they did not receive the charge. Despite my efforts, I have been unable to reach anyone in authority to assist me. When I requested to speak with a manager or supervisor, I was left on hold for over an hour before having to disconnect. I have been a loyal customer of Netspend for almost 20 years with two accounts, and I am disappointed with the lack of support I have received. I feel that waiting at least two weeks to resolve this issue is unfair and inhumane treatment from a reputable company. At any other bank, I believe my situation would have been resolved promptly given the evidence I provided. I am seeking a response from a representative who can help resolve this matter.

I received several NetSpend cards as gifts, mistakenly thought they were regular gift cards. When I tried to return them to CVS, I was directed to contact NetSpend. I already have a bank account and do not require this service. It is misleading to place these cards alongside Visa gift cards without clear distinction. I would prefer a standard gift card without the need to provide personal information. I have a $[redacted] and a $25 card still sealed, and another $25 card that I opened but never activated. The instructions on the card say to call 1-[redacted] for returns or refunds, but without a card number or social security number, I am unable to connect. I believe others may have faced similar issues given the unclear labeling. Please assist me in resolving this matter. - Kelly

I called to inquire about a $13 charge on my card and possibly open a dispute. While speaking to the representative, she mentioned getting a new card, but I repeatedly asked her not to cancel my card. Unfortunately, she went ahead and reported my card stolen, which it is not. I desire my card to be reactivated promptly. I do not wish to pay $10 for a replacement card when mine is not lost or stolen. I have been on hold for over 35 minutes now, which is very frustrating. I need my card to be reinstated since I did not authorize its cancellation or report it as lost or stolen. The situation is unacceptable, and I should not be charged for a replacement card due to this error.

I stayed at the Bellmont Inn in Jefferson City, MO on October 19th using my Netspend debit card for payment. Everything was fine during check-in. However, on the 22nd when trying to use the same card at the motel again, the manager said there weren't enough funds, which I found strange as I had just loaded money onto it. Days later, another transaction was declined due to insufficient funds. After speaking with Netspend, I found out the motel had charged me $78.01 even though I didn't stay there. A customer service agent informed me an investigation was initiated, providing me with a federal and another reference number. They suggested I might recoup the funds by reaching out here. Thank you.

I recently became a payee for a friend who moved into my home and is on SSI/SSP. I contacted Net Spend to have her checks directly deposited into my account. However, instead of a direct deposit, I received a paper check with my name on it, Alan L. Balcom, for Ivy Marie Thomas. Net Spend informed me that she needed to be on my account for the deposit. I faxed a picture of Ivy Marie Thomas's ID for verification, but her last name on the ID is Stabenow, with a different address than mine. We both live in the same town. After trying to contact Net Spend and facing difficulty, they provided a reference number which looks like an account number in their email communication. I haven't been able to get a clear understanding of the situation. Can anyone offer any insight?

My brother sent me $[redacted] from his personal checking account on November 3, [redacted], and paid an additional $29 for overnight delivery. I have contacted both BOF Federal Bank in San Diego CA and NetSpend regarding the delay in posting the money to my NetSpend card account. I spent over an hour on hold with NetSpend yesterday waiting to speak with a supervisor. I provided them with a tracking number, but NetSpend claimed there was no trace of the money. When I called NetSpend this morning, they asked for the tracking number again to resolve the issue. It's frustrating that the representative did not follow through on tracing the money as promised. I would appreciate a prompt response regarding why the funds have not been posted. Thank you.

My SSI payments are usually direct deposited onto my NetSpend card by the 25th of each month. Unfortunately, this month my payment has not arrived yet, despite it being the 10th of November. When I called, I was informed that I have a negative balance of $15.61, even though Social Security has posted my money. I am a single disabled mother relying on this money to support my children and pay bills. I am frustrated as there are pending transactions for small amounts that have been canceled, causing issues with my finances. I am extremely upset about the situation and need NetSpend to resolve this matter promptly. I intend to file a complaint with the BBB regarding this problem.

On October 31, [redacted], I lost my card at the Heb store. It had my direct deposit on it with some unauthorized purchases. I need my $[redacted] back urgently as I have children to feed and my electricity and gas are being cut off. I couldn't pay my bills due to the lost money. Now my kids are suffering, and it's unfair that someone else used my card, leaving me and my kids in this situation. I only receive a check once a month, so this loss has hit us hard. I hope for your understanding and assistance to resolve this issue. Thank you.

I had my Netspend account closed unexpectedly despite receiving my disability check. After checking my account balance, I discovered most of the deposit had been spent due to a previous issue with my card. Netspend closed my account without properly notifying me, leaving it overdrawn. They only sent a check for a small amount, exacerbating the situation. Now, I am facing financial difficulties, including legal actions and potential eviction. I urgently need access to my remaining funds, but Netspend is requesting a written letter to release it. This has put me in a dire situation where I am forced to take out loans just to cover my expenses. It is frustrating not knowing where my money went and being unable to resolve this matter promptly. Your assistance in resolving this would be greatly appreciated.

I received my social security check on October 16th, which was deposited to my account. Despite several calls seeking assistance, I only managed to speak to someone who had a check sent out on November 5th. Unfortunately, as of November 23rd, the check hasn't arrived. I was told to wait until November 26th and call back to track it. This delay is causing great inconvenience, as I rely on this money for my living expenses. Contacting NetSpend has been challenging due to the difficulty in reaching customer service representatives who can properly address my concerns. I am considering escalating this issue to the social security office if the matter is not resolved promptly.

I recently purchased a Netspend card for $[redacted] last weekend with the expectation of immediate use, only to discover that I need to register it first. Attempting to contact customer service has been unsuccessful, as I keep getting stuck in a loop of automated options. 1. I noticed there are varying fees for purchases, with an option to pay a $5 fee instead. How can I register for the $5 fee plan? 2. Could you please provide information on the process for returns or refunds? 3. After registering the card online, I was notified that a permanent card will be sent to me, rendering the current one temporary. I am looking forward to receiving assistance with these inquiries.