I cannot access my online account. My p***word is not being accepted and I've tried num...

GetHuman-hellsbel's customer service issue with Netspend from June 2018

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Help with my Netspend issue
Before contacting them, items GetHuman-hellsbel may need:
Account holder name, Billing address, DOB, Last 4 of SSN, Email on account, and Password on account
GetHuman-hellsbel's next move: have a Netspend rep call.
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The issue and preferred resolution, in GetHuman-hellsbel's own words:
I cannot access my online account. My p***word is not being accepted and I've tried numerous times to change my p***word. I get the temp p***word and try to reset but it doesnt let me. I need to be able to log into the account and successfully change my p***word
I trust that Netspend will make this right and come up with a resolution that is fair.
Help with my Netspend issue
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Netspend

Customer service issue
Reported by GetHuman-hellsbel
Jun 24th, 2018 - 2 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman-hellsbel started working on this issue
Jun 24th 2:36am