Lost card but I already have a new card that I just activated meow to I get my balance back?

GetHuman763578's customer service issue with Netspend from June 2018

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Help with my Netspend issue
Before contacting them, items GetHuman763578 may need:
Account holder name, Billing address, DOB, Last 4 of SSN, Email on account, and Password on account
GetHuman763578's next move: have a Netspend rep call.
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The issue and preferred resolution, in GetHuman763578's own words:
The problem I ran into: Lost card but I already have a new card that I just activated meow to I get my balance back?
I trust that Netspend will make this right and come up with a resolution that is fair.
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Netspend

Customer service issue
Reported by GetHuman763578
Jun 8th, 2018 - 13d ago
I have an issue with Netspend too
Not resolved
Seen by 2 customers so far
Similar issue to 574 others
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Timeline
GetHuman763578 started working on this issue
Jun 8th 4:33pm