I can't find the wed sit I need to send the pic of my address an of I'd info to

GetHuman749541's customer service issue with Netspend from June 2018

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Netspend's call center is closed now. We will text or email GetHuman749541 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman749541 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman749541 may need:
Account holder name, Billing address, DOB, Last 4 of SSN, Email on account, and Password on account
Tip from another customer
To report a login issue please use this link https://www.facebook.com/login/identify?ctx=recover&lwv=110. If you no longer have the email or phone number on the account then you will not be able to recover the account at all.
The issue in GetHuman749541's own words
The problem: I can't find the wed sit I need to send the pic of my address an of I'd info to
GetHuman749541 did not yet indicate what Netspend should do to make this right.
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Customer service issue
Reported by GetHuman749541
Jun 4th, 2018 - 4 mons ago
I have an issue with Netspend too
Not resolved
Seen by 1 customer so far
Similar issue to 33 others
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GetHuman749541 started working on this issue
Jun 4th 7:47pm