Tried making a payment online was told insufficient funds money was loaded yesterday

GetHuman637346's customer service issue with Netspend from April 2018

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Help with my Netspend issue
Before contacting them, items GetHuman637346 may need:
Account holder name, Billing address, DOB, Last 4 of SSN, Email on account, and Password on account
GetHuman637346's next move: have a Netspend rep call.
Always use the GetHuman Phone tocall Netspend. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman637346's own words:
The problem I ran into: Tried making a payment online was told insufficient funds money was loaded yesterday
I trust that Netspend will make this right and come up with a resolution that is fair.
Help with my Netspend issue
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Netspend

Customer service issue
Reported by GetHuman637346
Apr 28th, 2018 - 3 mons ago
I have an issue with Netspend too
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Seen by 1 customer so far
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Timeline
GetHuman637346 started working on this issue
Apr 28th 2:20pm