Recently purchased Netgear AC**** WiFi Capable Modem Router ***.** ac dual band gigabit...

GetHuman1642313's customer service issue with Netgear from November 2018

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The issue in GetHuman1642313's own words
Recently purchased Netgear AC**** WiFi Capable Modem Router ***.** ac dual band gigabit. This router is capable up to *** mbps. I recently upgraded my wifi to *** mbps with xfinity and set up the new router. Xfinity assured me that there were no problems on their end, yet I am only getting **mbps speed on wifi and **mbps through ethernet. Xfinity recommended I call Netgear to solve this issue. Please advise
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Netgear

Customer service issue
Reported by GetHuman1642313
Nov 28th, 2018 - 9 mons ago
I have an issue with Netgear too
Not resolved
Seen by 9 customers so far
Similar issue to 588 others
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Timeline
GetHuman1642313 started working on this issue
Nov 28th, 2018 1:23am