Over the past month, and getting worse, all devices we use at home have the same proble...

GetHuman1377542's customer service issue with Netgear from October 2018

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The issue in GetHuman1377542's own words
Over the past month, and getting worse, all devices we use at home have the same problem.* *On about ** to ** per cent of the web pages we attempt to reach, clicking on a known good link or bookmark, or app, results in a long wait and finally a message:**"Cannot Open Page A server with the specified hostname could not be found."** This is true of our wired computer, and four different iPhones and iPads. If using cellular data only, with wifi turned off, the phones and pads work fine with no problems.**Spectrum is our ISP and we had them test the connection and modem today with no issues seen.**I suspect a problem with the router. It has been restarted, as well as powered down and back on, several times with no improvement seen. I've been very happy with the router and hope we can solve this problem.**Will wait for your call.

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Netgear

Customer service issue
Reported by GetHuman1377542
Oct 19th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 468 others
0 customers following this

Timeline

GetHuman1377542 started working on this issue
Oct 19th, 2018 7:30pm