Defective CM*** cable modem needs warranty replacement

GetHuman1373611's customer service issue with Netgear from October 2018

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The issue in GetHuman1373611's own words
Use the came modem ... CM*** cable modem stopped working. Only bonds to * upstream and * downstream channel. Neighbor's modem (same model) works perfectly on my line. The modem is approx. * months old (purchased new from Amazon) -- I would like it replaced under warranty please.
It's not working
Sending a new modem to replace the defective one
Purchased this modem * months ago -- was happy until it stopped working!
Connected the modem to neighbor's (working) cable lines -- same result. Connected neighbor's modem to my cable lines, and it was able to connect perfectly fine. My conclusion is that my modem has stopped working.
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CM*** Cable Modem
Customer service issue
Reported by GetHuman1373611
Oct 19th, 2018 - 3 mons ago
I have an issue with Netgear too
Not resolved
Seen by 4 customers so far
Similar issue to 457 others
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GetHuman1373611 started working on this issue
Oct 19th, 2018 2:03am