Original Case *: ********-*On July **th I had to exchange my old Netgear Nighthawk R...

GetHuman-akid's customer service issue with Netgear from August 2018

1 view
 | 
273 similar
 | 
0 following
Help with my Netgear issue
First: share to improve GetHuman-akid's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-akid to get a Netgear rep on the line!
Always use the GetHuman Phone tocall Netgear. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-akid's own words
Original Case *: ********-*On July **th I had to exchange my old Netgear Nighthawk R**** router.*On ********** I was told my previous service contract had expired and that I must purchase a new service plan for $***.**. Later I discovered that my bank card had been charged $***.**, not the $***.** as told. And as I explained to the supervisor I spoke with, the replacement router came with a **-day service warranty along with the option to purchase additional support. The supervisor told me specifically that the $***.** transaction had been CANCELLED. Thus, after being assured that the former transaction for $***.** had been CANCELLED on **********, I *purchased the $***.** one-year **** service plan. As of this date, **********, Netgear HAS NOT issue my refund and it has been ** days since I was told the $***.** transaction had been CANCELLED.*I called my bank and asked if they had received my refund and they said that they haven't. I even asked if I could get a copy of the Refund notification to notify my bank but my request was ignored.*I HAVE NOT RECEIVED AS YET MY REFUND OF $***.**. You can contact my bank to verify what I am telling you if you wish. The actions of your company is ridiculous and definitely not very becoming of company that deals with the public. *I have called Netgear's Regional Office in Atlanta and will submit a complaint to the San Jose, CA Better Business Bureau today.*Someone needs to contact me ASAP about this matter. I am tired of waiting and waiting for my refund.
GetHuman-akid did not yet indicate what Netgear should do to make this right.
I have an issue with Netgear too
How GetHuman-akid fixed the problem
We are waiting for GetHuman-akid to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Netgear's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Netgear issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-akid fixes it.
This email address isn't valid

Netgear

Customer service issue
Reported by GetHuman-akid
Aug 13th, 2018 - a yr ago
I have an issue with Netgear too
Not resolved
Seen by 1 customer so far
Similar issue to 273 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Where was the item purchased
Order number (if applicable)
Billing address
Timeline
GetHuman-akid started working on this issue
Aug 13th, 2018 3:45pm