Dear NETFLIX. I can't contact you by email, so I'm sending this into the ether (the cle...

GetHuman5280653's Cancel My Services issue with Netflix from September 2020

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The issue in GetHuman5280653's own words
Dear NETFLIX. I can't contact you by email, so I'm sending this into the ether (the clear sky* the upper regions of air beyond the clouds). I'm not surprised that the "Cancel Account" selection on the NETFLIX web site leads directly to the NETFLIX home page. This is essentially an endless loop, leading nowhere. This, in my own opinion, is a very bad customer retention strategy. All I wished to do was locate where on the NETFLIX web site I would need to go in the event I should choose to cancel in the future. By the time I was finished playing the "game," I was convinced, not only that in order to cancel my NETFLIX account I would be forced to go to my card provider, but that I now wanted to do exactly that. NETFLIX, we are not stupid! Please fix this, so that we can cancel as easily as we can sign-up! You will not lose any more customers by not making it nearly impossible to cancel one's account. You may, however, avoid angering customers, and turning away potential customers.

GetHuman5280653 did not yet indicate what Netflix should do to make this right.

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Cancel My Services issue
Reported by GetHuman5280653
Sep 19th, 2020 - 4 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 22765 others
0 customers following this


GetHuman5280653 started working on this issue
Sep 19th, 2020 4:13pm
GetHuman5280653 indicated the issue is not fixed yet.
Sep 19th, 2020 4:14pm
GetHuman5280653 indicated the issue is not fixed yet.
Sep 19th, 2020 4:14pm

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