December **, *****To Netflix Corporation or whom it may concern *Regarding: duplicate c...
GetHuman1858784's customer service issue with Netflix from December 2018
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The issue in GetHuman1858784's own words
December **, *****To Netflix Corporation or whom it may concern *Regarding: duplicate charges on my credit card*I need for someone from this corporation to contact me regarding unauthorized payments from my credit card. I called customer service (***-***-****) and a Kenny guy was not helpful with the situation. While I was explaining the situation he was acting like I was lying about my problem. That’s when I asked to talk to a supervisor, his name is Anthony and he would not work with me either. So this is the reason that I need to talk to someone who can look into this issue regarding charges on my credit card.*I have a ROKU and a Blue ray. When I tried to start the account with the ROKU unit with the account *****@***.com for some reason Netflix was not accepting the email for an account. So then I tried my other email account *****@***.com it was accepted. I used my credit card ending with last digit ****. Never knew that I had to delete the account myaddress***** from the ROKU.*Then when I program the Blue ray a few days later I tried the myaddress***** and it was accepted by Netflix and that is when I used another credit card ending on ****, so I would not have problems with the payments. Later I realized that I had two accounts and called customer service (***-***-****) in March **** so they can delete completely that account (*****@***.com). I told the person on the phone that I had the account texaslady** and would not need any other account and to please delete completely the myaddress*****. He said he did that and not to worry. I was given that refund of $**.** back into that credit card.*I was very assured as to all was okay, until I got notification from my credit card regarding the duplicate charges from my account. That’s when I called customer service (***-***-****) and that person Kenny was almost calling me a liar. I do not appreciate for a customer service person behave like that and almost curse me out. I was offered three months free service and they would return only one payment of $**.** back to my credit card. But I decline the offer because I was told by that person from customer service that the account myaddress***** had been deleted completely. This duplicate charges started in April ****.*I am a ** yr old and battling breast cancer and having to deal with my health is not easy. At the time I did not know what was happening because I was under medication and care of a doctor. Now that I am aware of this issue I need for Netflix to see into this and refund that money back into my credit card. Since the credit card last digit **** was charged $**.** for a total of nine months the amount is $***.** *I have contacted my bank and they have started an investigation into this issue. Also, I was charge for the month of December and now Netflix has closed my account. I need that payment of $**.** added to the $***.** balance which would be a total of $***.**.*I would appreciate that someone from Netflix call or contact me with this issue. *My name is Irma Gonzalez and my phone number is (***) ***-****.
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