I want a filter that allows me to choose what I want to see in the promo area when I en...
GetHuman-hqlane's customer service issue with Netflix from October 2018
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The issue in GetHuman-hqlane's own words
I want a filter that allows me to choose what I want to see in the promo area when I enter my profile. Horror*gory movies are very triggering for my clinical anxiety. Right now, the terrified, bloody woman holding an axe to promote Haunted is what confronts me when I open the app on my phone. It’s extremely disturbing. I want to be able to filter that kind of thing generally. I don’t need or want to see the horror genre as a browsing category. If I want to find that kind of thing, I can go looking for it. Comedies, dramas, rom-coms, etc. do not have visual content that is disturbing and I shouldn’t be forced to see it. This isn't something I can fix with parental controls because I don’t want to block all mature content. Not only do I not want to see this content, I don’t want it showing up when we use Netflix on our TV and my account is the default and not easily changed when streaming through our (older) TV. Setting the default to one of my children’s accounts means my husband and I cannot watch more sophisticated content. Netflix doesn’t relentlessly promote certain other genres, such as content focusing on LGBTQ characters* I assume this is because many customers might find it objectionable. Well, I know I’m not the only person who finds horror content (TV series and movies) objectionable. I am confident I am not the only Netflix customer who would welcome the opportunity to have the ability to make seeing this (or other genres) optional. Let folks who enjoy this type of content see it, but please develop a means for those of us who do not filter it out!!
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