Netflix Customer Service Issues

While watching a show on my laptop, the mouse moved, minimized the screen, and highlighted the address bar without me touching it. This strange occurrence only happens on Netflix. I've changed the password and attempted to update payment information, but I can't remove my card details until the subscription expires. Any insight into this mysterious activity and how to prevent it would be valuable. Thanks for any assistance. - Eoghan

Hello! I would like to cancel my Netflix subscription that is currently being charged to my Citibank Visa card. I'm facing an issue with a "Member Sign In" prompt that keeps appearing and preventing me from accessing the movie lists. I'm unable to sign in because I don't remember my password, which is a new problem that only started today. Previously, I did not encounter the "Member Sign In" message, so I didn't provide my email or password details when I first signed up for Netflix. To address this, I signed up for a one-month free promotional offer where I was able to set up a password and update my email and contact number, which I hadn't done initially. Please reach out to me promptly at my email [redacted] or my contact number +63 0[redacted] to stop the charges on my Citibank Visa card. I am Jackie Recomono from the Philippines. Thank you!

There is a movie on Netflix called "Hatfield and McCoys," and part of the description says "hillbilly heads will roll and blood will spill." The term "hillbilly" is highly offensive and should be removed from the description. I have family in the same states as the Hatfield and McCoys, and these people are hardworking with families, and they do not appreciate such a derogatory label. Calling them "hillbillies" is not only disrespectful but also implies racism. I hope to see a more respectful description in the future. If not, I will have to bring attention to this matter through the media and social media. It is concerning that your company promotes labeling groups of people as "hillbillies," and it is unacceptable.

Hello Netflix, I recently signed up for the 1-month free trial but encountered an issue with payment shortly after. Despite troubleshooting steps like restarting my phone and updating the app, I continued to face errors. I updated my payment information only to discover that I was charged unexpectedly before my trial period began. This was disappointing as I anticipated receiving a message about the payment, as indicated during registration. I am unsure whether to request a refund or cancel my subscription. Your assistance in resolving this matter would be greatly appreciated.

Hello! As much as I enjoy Netflix and its many shows, I must express my extreme disappointment at the inconsistency of not including the final seasons of some series. First, there was the missing final season of 'Dance Academy', which was frustrating, and now, the same issue with 'Suits'. It saddens me that after a long day, when I look forward to watching Netflix (which I pay for), I am left with no choice but to resort to watching on other sites like 123Movies. This situation has affected my enjoyment of the website. I'm not asking for the shows to be added now as I've already found them elsewhere. I just seek an explanation to restore my positive feelings towards the platform and hope that this won't be a recurring problem with other series.

While traveling internationally, I have been encountering persistent issues with Netflix on my brand new Google Pixel 2 Android phone. Despite numerous attempts like restarting my device, reinstalling the app, and clearing storage and cache, I keep receiving various errors, mainly device failure prompting me to restart the phone. Even when I manage to start a movie, any interruption prevents me from resuming playback. If this problem persists, I am considering canceling my Netflix membership.

Hello, I wanted to provide feedback on my recent experience with Netflix. I signed up for a one-month promotional plan after receiving several newsletters. Unfortunately, my experience was not positive. I only used the application for 1 or 2 days before uninstalling it. To my surprise, I received an email from my bank today (31st Aug18) notifying me of an [redacted]/- deduction for Netflix. I was disappointed as I had not been using the service, yet you deducted the amount without my consent. I question the kind of service Netflix is providing - is it solely focused on making money without regard for customer satisfaction? It seems like the brand lacks respect for its customers. I hope you can review my case promptly and address this issue to prevent any future disappointments. Thank you.

$11 was debited from my account, which I meticulously use for important expenses like auto insurance. This unexpected charge from Netflix has caused significant inconvenience. The $11 deduction led to insufficient funds for my auto insurance payment, resulting in a returned payment and potential cancellation. I had precisely $74 in the account for this bill, now requiring an additional $20 to cover the shortfall caused by the Netflix charge. I want to emphasize that I do not have a Netflix account, nor am I a regular viewer of movies. The unauthorized charge has disrupted my finances, incurred a $37 fee from my bank, and caused frustration. I am puzzled by this incident and its repercussions on my financial stability.

My former partner and I parted ways, and he took control of our Netflix account. However, since the account was set up a while back, we can't recall the debit card number for automatic payments. Originally, the email tied to the account was my dad's, [redacted], and was supposed to switch to my ex's new email, [redacted] But now it shows my ex's email, [redacted] We tried to update the payment method due to not having the original debit card anymore, but we got logged out and can't sign back in as we don't know the current password. The account now only shows his email, and I would like to regain access to it without resorting to creating a new account, especially since my mom is eagerly anticipating some titles on there.

Dear Netflix Customer Service, I recently discovered unauthorized payments from my bank account to your company for over a year. I haven't accessed the account during this time. Even after changing my account details, the payments continue to be deducted. My bank has confirmed this issue and advised me to contact you urgently. I am seeking a refund. I expect a prompt response as I am keeping a detailed record of this matter as advised by Trading Standards. Kindly reply to this email for further communication. Sincerely, Tamara H. Email Address: [redacted] I have previously contacted you through Resolver but have not received any resolution or even an acknowledgment. I am feeling extremely frustrated. Your assistance in this matter is appreciated.

I am experiencing trouble loading Netflix on my Sharp smart TV. Despite upgrading my internet to speeds over 100mbps, the issue persists. Sometimes I can access Netflix via both wired and wireless connections, but at times, it does not load or lets me browse. This problem has been ongoing since I signed up for Netflix. I have gone through all the help steps provided, adjusted TV settings, and tried various troubleshooting methods, all to no avail. This inconsistency is frustrating, and any advice on resolving this matter would be greatly appreciated.

I've been having trouble connecting to Netflix for the past two weeks. I initially disconnected my TV to reset it, and I could see the Netflix icon, but last night when I selected a program to watch, the screen got stuck at 24%. I've tried to set up the Netflix login as prompted, but the screen won't go beyond the cancel button for some reason. I contacted Telstra technical support, and they confirmed that the Wi-Fi is working fine but suggested reaching out to you for further assistance. My Hisense 55-inch TV is only 8 months old. There was a point where Netflix would default to the Foxtel menu screen before I tried disconnecting and reconnecting the TV. I'm currently not happy with the program's performance. I would appreciate your help.

Hello, I have encountered a significant issue related to my Netflix account. I initially registered with the email [redacted] on June 15th and received the first month free. Subsequently, on August 15th, I was billed ₹[redacted]. Following this, I canceled my subscription to avoid charges in September. The problem arose when I noticed unauthorized charges of ₹[redacted] on August 10th and another ₹[redacted] on September 10th, in addition to the regular billing. I can confirm that I only possess one account and am uncertain why these extra charges are occurring. I kindly request a prompt investigation into this matter. Thank you.

Recently, some members of my household have been experiencing difficulties signing into our Netflix account. While some of us can log in without issue, others are encountering problems since yesterday. One particular issue arose when my son, who usually watches on his iPad, bought a new TV and attempted to access Netflix on it, only to find that the password was not being recognized. Despite him entering the correct password, he was still unable to log in. Meanwhile, I was able to sign in on my iPad with no trouble. To complicate matters, an attempt to change the password on his TV led to a prompt requiring all devices to sign in again, resulting in login issues for some of us.

I need help with a technical issue I am experiencing. The printer is not connecting to my computer. I have tried troubleshooting on my own but haven't been successful. Any advice or guidance would be greatly appreciated. Thank you.

I am unable to access my Netflix account after receiving emails informing me that my account was accessed by someone else. These emails are from yesterday. New sign-in to Netflix: Hello, I noticed a new sign-in on my Netflix account ([redacted]). Device: Computer Location: Distrito Nacional, Dominican Republic Time: 23 September, 10:03 pm AEST Email changed: Hello, My account email address has been changed without my knowledge. I did not authorize these changes, and I want to regain access to my account.

I recently spoke with one of your associates regarding my situation. I am an actress from Morocco who collaborated with a production company that dubs movies and TV shows into Arabic. About two years ago, we recorded three programs that were sponsored and published by NETFLIX. We were informed we would be paid and required to sign agreements if NETFLIX approved the project for broadcast. However, we have not received any compensation despite the programs being available on NETFLIX. The titles are "Popples," "Glitter Force," and "Glitter Force Doki Doki." I kindly request to speak with a manager from NETFLIX to address this matter promptly. Thank you. Best regards.

I've been using my sister and brother-in-law's Netflix account on my OnePlus 6 to watch a series. I last used it on my phone two days ago. Yesterday, when I wanted to watch "Better Call Saul," I found out I was logged out. I tried to log back in but it kept saying my email or password was wrong, even though I double-checked them. I gave up and went to bed frustrated. The next day, on the bus, I tried logging in again, but the issue persisted. I've spent all day searching forums and reaching out to Netflix support, but nothing is working. Now, it just says the password is incorrect, adding to my frustration.

Dear Netflix, I am having trouble accessing my account. I started my free trial on September 22nd but I can't remember my password for [redacted] Unfortunately, I lost access to my Gmail account and I'm unsure if I'll be able to recover it, making it impossible to reset my Netflix password. My phone recently stopped working, and since I stored all my passwords on it, I can't access my Gmail account to recover it. Despite answering security questions, Gmail requires either a phone number or another email to recover the account. I have the ability to access my Paypal account, which I used as the payment method. The billing ID is B-7SW67799AD[redacted]. I subscribed to the option allowing streaming on one device, and the last movies I watched were "To All the Boys I Loved Before," "The Kissing Booth," "Dude," "Sierra Burgess is a Loser," and "Set It Up." I also have a list of films and shows to watch, including "To All the Boys I Loved Before," "Lucifer," and possibly "Pretty Little Liars." I don't want to cancel my Netflix subscription as I've enjoyed it. Can you assist me in recovering my account and provide any information on the password used? This would help me reset my Gmail password. Thank you for your help. Regards, Barbara K.

Hello, I recently signed up for Comcast with a free Netflix offer. When I visited their website to cancel my account, I discovered I was being billed for a DVD plan. It's perplexing because we haven't had a DVD player in years. I haven't checked the duration of these charges yet, but the thought of the potential accumulated amount is concerning. I recall seeing extra charges before, but I assumed they were for movies. Considering it's just my husband and me, both seniors, I am certain we didn't authorize this. Rest assured, we are diligent about canceling subscriptions. I'm holding off on canceling my account until we resolve this issue. I appreciate your assistance with arranging a refund. Thank you for your help. Sincerely, Diane L.