i have bee"n trying to get my issue fixed since last Thursday.*I am receiving "Netflix...

GetHuman-pwertz's Cancel My Services issue with Netflix from May 2018

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The issue in GetHuman-pwertz's own words
i have bee"n trying to get my issue fixed since last Thursday.*I am receiving "Netflix Site Error" "We cannot process your request" "Please go to the Netflix home page by pressing the button below" message*The button does nothing.*I tried this on a PC, Mac laptop, Windows laptop, Smart TV, iPad, and iPhone - nothing worked*Thursday chat said wait and try at a later time.*Monday phone call said call internet server and have them clear out DNS Servers.*I worked with my internet provider for * hour trouble shooting the issue to no avail.*today my internet provider sent over a technician. He took the ethernet cable from the wall plugged it into his laptop and logged into HIS Netflix act and it worked. On the same laptop, I tried my Netflix acct and it did not work. THIS CLEARLY INDICATES IT IS AN ACCOUNT ISSUE.*After doing all of this legwork for Netflix I called the helpline again and asked to speak to a manager and got Keri, he was less than useful. I told him everything I had done. Not only did he refuse to help he told me that with that error message the only thing they are told to say is "Try again later" Completely unacceptable. I asked him what an acceptable amount of time for me to wait was and he explains that a range was not identified in his instructions. This is a manager without the ability to think for himself, provide any customer service, or frankly add ***. I guess since you refuse to rectify this issue I have no choice but to cancel my service but I also want to be credited back for last month seeing as I have spent hours on trying to fix this issue without Netflix caring what-so-ever.

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Cancel My Services issue
Reported by GetHuman-pwertz
May 2nd, 2018 - 5 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 8376 others
0 customers following this


GetHuman-pwertz started working on this issue
May 2nd, 2018 1:02am

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