Netflix (UK) Customer Service Issues

Hello, I am Kirsty G. I recently checked my online banking and observed that Netflix has been deducting funds from my account for several months, despite not using their services for over two years. This situation is unacceptable to me. I would like a refund. My bank advised me to reach out to you before involving the fraud department. I do not have an internet connection for Netflix. I find this situation highly displeasing and would appreciate it if you could calculate my refund and process it promptly.

I cancelled my Netflix UK account linked to email [redacted] on 16/12/[redacted] during the free trial to avoid any charges on my Mastercard ending in [redacted]. I received the cancellation email on the same date. After that, I opened a new account with Netflix through SKY in the UK with email [redacted] Kindly verify that there are no charges for the account under the email [redacted] Please ensure any payments charged are refunded.

I believe I am being charged twice for my subscription. I initially signed up for four devices and upgraded from two to four almost a year ago. I have noticed two payments of £11.99 each deducted from my account via direct debit. I just discovered this discrepancy and would like these duplicate charges to cease immediately. Additionally, I am seeking reimbursement for the overpayment due to this error. I am unsure of what information you require, but my email address is [redacted] If necessary, you can reach me at +[redacted]74. I would appreciate a prompt resolution to this matter. Thank you, Gillian.

I contacted Netflix at the beginning of December [redacted] because I noticed two different payments were debited from my account. The issue arose when the subscription price increased from $7.99 to $9.99, prompting Netflix to advise me to sign up again for a new payment method, which inadvertently led to dual payments for over eight months. Discovering this during my tax filing, I promptly reached out. While I was assured a refund for the duplicate payment, I was informed that the account connected to it would be closed immediately, rendering the associated email address unusable in the future. I took extra precautions by cancelling my business bank card to prevent further charges. Despite requesting closure of both accounts during the 1.5-hour call with a customer service representative, I've observed that Netflix is still active, and now I see duplicate charges of $11.99 each, only five days apart. I feel this constitutes fraudulent activity on Netflix's part since I did not provide them with my new card information, leaving me perplexed about the ongoing charges and the unresolved account closures from my previous communication in December.

I don't recall ever opening a Netflix account. Could you please verify that there is no account under [redacted]? I am feeling uneasy about an email circular I received from [redacted] It seems to be encouraging me to open additional accounts with Netflix and offers to unsubscribe from my supposed existing account. The presentation of the email is quite sloppy and not up to the standards I would expect from a reputable company. Thank you.

I recently purchased an LG 4K TV 55UM7660PLA to replace my Samsung 4K TV 40" UE40KU6020. I have never had issues with Netflix audio while watching 4K 5.1 content connected via optical output directly from my TV to a Yamaha AVR-S80. However, with the new LG TV, despite making sure the settings are the same, I am experiencing very low volume and off-center dialog during post-play previews on Netflix. The audio only normalizes when a movie starts, playing correctly through all speakers. Switching to the TV speakers resolves the issue, but it is inconvenient to keep switching back and forth just for previews. This seems to be isolated to Netflix as my Yamaha system supports various formats without any problems. I am disappointed as Netflix is my preferred streaming service and this issue is a deal-breaker for me. I would appreciate any insights on how to resolve this problem.

I contacted Netflix a few months ago to cancel my partner's subscription and start a new one in my name. Unfortunately, I unintentionally ended up with two accounts being charged $23.98 each month on my card under the name S.I Prince. Despite paying this amount for over three months, I was informed that only $11.99 could be refunded, which has been credited back to my account. They mistakenly had Wayne Fenty on the account and blamed me for the error. I no longer have access to Netflix and would like to cancel my account immediately.

I've been a Netflix member for a while and usually get emails. A few days ago, I couldn't log in as it said my email was invalid. You charged me on the 16th of March, but when I tried to sign in, I had to create a new account. I was charged £8.99 today and £2.69 for changing the payment date. I saw a new profile I didn't create, so I removed it. Now I can't access my account again, it says my email doesn't exist. I've paid £20.67 since March 16th and still can't watch Netflix. I changed my email password and canceled my card. When I made a new account, I got verification emails, but now even my phone number isn't linked. The reset email was sent to an unknown email. Can you assist me?

Last Thursday, there was an unauthorized sign-in to my Netflix account from New Jersey, United States, which I did not initiate. Unfortunately, I was at work at the time and only discovered this when I arrived home. I was unable to access my account as the email address had been changed, but the credit card linked to my account is still mine. I tried to contact Netflix by phone, but due to Covid-19, the call center was unavailable. Instead, I contacted my credit card company to stop the direct debit to Netflix, however, it seems the payment for the next month still went through. I am hoping to regain control of my Netflix account, and if that's not possible, I would like the account to be terminated before creating a new one.

Can anyone recommend some enjoyable movies that are family-friendly and do not contain excessive swearing or explicit content? It would be great to have a category for these types of films. Also, I'm curious about why the star approval system was discontinued. It was helpful to provide feedback on movies and keep track of what we've watched. Thank you. Best regards, Alan B.

Last night, I watched a Turkish movie called "Wolf" and was disgusted by the propaganda against Kurdish people portrayed in the film. As a Kurd born in Turkey, I find the depiction of Kurds as terrorists and Turks as heroes upsetting. The reality I have experienced involves the Turkish state terrorizing Kurdish minorities. My home has been attacked and burned by the Turkish state army numerous times, terrorizing Kurdish children, women, and adults. Many people in my community have been tortured and imprisoned unjustly. I am appalled that Netflix did not research properly before adding such an insulting movie. The portrayal of the fighters in the bar as jihadists supported by Turkey to fight against Kurds in Syria, then shifting the focus to Eastern Turkey where the majority support Kurdish autonomy, is misleading. I strongly recommend the immediate removal of the movie "Wolf" from the platform.

While streaming movies on Netflix, I noticed that the picture quality is quite poor and pixelated. I checked the information on the films and saw that the download speeds are much lower than expected, such as "The Strangers Prey at Night" at 0.71mbps, "Snatch" at 4.10mbps, and "Need for Speed" at 1.76mbps. I understand that there was a reduction to 15mbps due to Covid, but I am still being charged for 4K quality. With over 16 million new subscribers since Covid, I find it disappointing to be paying full price for such subpar picture quality. I hope this can be resolved, or else I might have to consider canceling my membership since I don't want to pay the full amount for a significantly reduced service.

Buenas tardes, quisiera presentar un reclamo. Soy Armando Pablo Julián Trillo Medrano. Nunca me inscribí en Netflix, pero me han estado cobrando durante 3 meses. Pagué uno pensando que era un cargo de mi proveedor de internet, pero ahora veo que era de Netflix, un servicio que nunca he tenido. Nunca recibí una clave de acceso. Como titular de la línea, nunca solicité este servicio. Les agradecería que resolvieran esto pronto; de lo contrario, me veré obligado a presentar una queja en Optsitel. Agradezco su pronta respuesta.

I believe removing The League of Gentlemen due to perceived racism is a mistake. Addressing racism and hurtful content is important, like with shows such as Little Britain and Bo Selecta. However, The League of Gentlemen, in my view, does not fall under the same category. The character wearing blackface is portrayed as dreadful, highlighting his negative traits rather than promoting racism. The show predates others that have been rightfully criticized for racism, serving as an alternative rather than a contributor to the issue. Please reconsider the decision and include The League of Gentlemen back in the catalog. Best regards, Jon C.

I've spent all afternoon trying to access Netflix on my two Samsung and Toshiba TVs, as well as on my iPad. After finally getting it to work on Google, I logged in to Netflix only to be prompted to sign in again. I'm getting extremely frustrated and I'm on the verge of canceling my account. Why am I being continually locked out? I've changed my password three times as per your requests, but I still can't log in. This is Maureen Watson, and you can reach me at [redacted] I feel like I'm currently paying for a service I can't even use.

I noticed while my eight-year-old son was using the Netflix app on his Samsung tablet to find Godzilla movies that one of the suggested results didn't seem related to Godzilla and was inappropriate. Although he was using my profile under supervision, when I checked his profile, I saw that nothing related to Godzilla showed up at all. The suggested movie had a close-up image of a young woman's bottom in underwear which I found unsuitable for the context. It might have shown up due to the manga-style animations in some Godzilla movies, but it didn't seem appropriate in this case. Unfortunately, I couldn't identify the movie's name. I am willing to send a picture I took of the screen via email if needed. Thank you for your attention to this matter. Sincerely, S. Buckel

Hello, I attempted to call your number, but unfortunately, I was unable to reach you as I was informed that the number is incorrect. I am currently residing in the UK and my account is linked to the email address [redacted] I encountered an issue while trying to watch Netflix in Ireland and was redirected to your website, instructing me to register and begin making payments. I have never encountered such a request in the past. Regrettably, I am now unable to access the site at all, leading to significant frustration. It is even more disheartening that I cannot speak with a representative regarding this matter. I would greatly appreciate any assistance you can provide. Thank you, Tom K.

My partner set up a Netflix account a few years ago, but we can't recall the password. Unfortunately, we also don't remember the password to the email linked to the account, making it challenging to reset the Netflix password. The recovery contact number is outdated, adding to the difficulty. Despite providing Netflix with the first and last names, as well as the card details associated with the account, the system doesn't recognize them. We need to regain access to the account to log in on her grandparents' new TVs, but we've hit a roadblock in the process.

My husband used to pay for our Netflix account with his credit card, but he passed away recently and his credit card has been cancelled. I want to transfer the account to my name and set up direct debit from my bank instead. If that's not an option, I heard that I can add Netflix to my Virgin Media account for payment. Is this possible?

Hello, I hope everyone is well. I'd like to address a common concern among Netflix viewers. Many popular shows, like "Vampire Diaries," "Gossip Girl," "Pretty Little Liars," and even "Fresh Prince of Bel-Air" are being removed from the platform. This decision has left a lot of us feeling disappointed. These shows have a large following and contribute significantly to Netflix's viewership. It is clear that the removal of these beloved titles may impact the platform's popularity negatively. Thank you for understanding.