Google Nest Customer FAQ

We're sorry to hear about the trouble with your Nest home security devices. To bring your devices back online, first, check all cables to ensure they are properly connected and not damaged. Then, check to see if your Wi-Fi is working properly. If the devices are battery operated, ensure that the batteries are not dead. Sometimes, simply restarting the device can solve the issue. If these steps don't help, you may need to reset your device to its factory settings. Please follow the reset procedure outlined in the device's user manual. Following a reset, you will need to reconfigure your device settings.

There could be a few reasons why your Google Nest Camera is offline. Firstly, your camera might have been unplugged or the power may have gone out. Make sure your camera is properly connected with a power outlet. Secondly, there may be an issue with your Wi-Fi network. Try checking your network's internet connection and reconnecting your camera to Wi-Fi. Lastly, make sure your camera's firmware is up-to-date, as outdated firmware could also lead to this issue. Rebooting your camera can often solve many problems. Press and hold the camera's reset button until it restarts and blinks blue. If the issue persists, you might need to further troubleshoot.

We're sorry to hear that you're having difficulty connecting your Nest Thermostat E to your network. Try a few troubleshooting steps to resolve this issue. First, restart your thermostat by going to the gear icon > Reset > Restart. If that doesn't work, try resetting your Wi-Fi router. Make sure your device is within good range of the router and that other devices can connect. Also, confirm that your Wi-Fi password is correct and that your router is using a compatible security protocol. Finally, ensure you have the latest software updates for your thermostat. If the problem persists, you may need to reset all settings by going to the gear icon > Reset > All Settings.

If you can't connect your Google Nest Thermostat to your app, ensure your phone and thermostat are connected to the same Wi-Fi network. Check to see if your thermostat shows as "offline" in the app. If it does, it could be a Wi-Fi issue. Try resetting the Wi-Fi on your thermostat. If the problem persists, uninstall and reinstall the Google Home app, then add your thermostat again. Make sure your app is updated to the latest version. Also, ensure that your Nest Thermostat is compatible with the Google Home App. Google Nest Learning Thermostat (3rd gen) and Nest Thermostat E are all compatible with the Google Home App.

If you're unable to connect your Google Nest thermostat to the app, you might want to try a few troubleshooting steps. First, ensure that your Thermostat is properly connected to Wi-Fi. Be sure your smartphone is connected to the Internet as well. Ensure that you're using the most recent version of the Nest app. Restart your phone and thermostat if all is up-to-date. If you're adding a Nest thermostat to your app for the first time, use the app to scan the QR code on the thermostat. If you are still experiencing problems, it might be needed to reset the thermostat to factory settings and start the setup process again.