My credit report says my account was closed - Speak to a rep - No idea

GetHuman604212's customer service issue with Nelnet Loans from April 2018

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Help with my Nelnet Loans issue
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Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
GetHuman604212's next move: have a Nelnet Loans rep call.
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The issue and preferred resolution, in GetHuman604212's own words:
Speak to a rep ... My credit report says my account was closed
No idea
I trust that Nelnet Loans will make this right and come up with a resolution that is fair.
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Nelnet Loans

Customer service issue
Reported by GetHuman604212
Apr 17th, 2018 - 3 mons ago
I have an issue with Nelnet Loans too
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Seen by 1 customer so far
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Timeline
GetHuman604212 started working on this issue
Apr 17th 5:01pm