My credit report says my account was closed - Speak to a rep - No idea

GetHuman604212's customer service issue with Nelnet Loans from April 2018

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The issue in GetHuman604212's own words
Speak to a rep ... My credit report says my account was closed
No idea
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Nelnet Loans

Customer service issue
Reported by GetHuman604212
Apr 17th, 2018 - 7 mons ago
I have an issue with Nelnet Loans too
Not resolved
Seen by 1 customer so far
Similar issue to 162 others
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Timeline
GetHuman604212 started working on this issue
Apr 17th 5:01pm