I have had the same user name and pass word forever today got an email about my account...

GetHuman1639407's customer service issue with Navient from November 2018

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The issue in GetHuman1639407's own words
I have had the same user name and pass word forever today got an email about my account cannot get in tried twice resetting password got password emailed still would not let me in my account. I really did not want to change my password, but its not being reconized.**PATRICE, here's your temporary password.**Your temporary password is: z*Y&kij*yU ** Please remember: * ***** *When logging in to Navient.com with your temporary password, you'll be prompted to change your password.* **** *Your temporary password will expire in ** hours.* * **If you didn't request a temporary password, please contact us immediately at ***-***-****, as this could be an indication of identity theft or suspicious activity.* **PATRICE, we received your online assistance request.**This email is in response to your USER ID request to log in at Navient.com. ** Please Your User ID is: Patrice* *** **If you didn't request your User ID, please contact us immediately at ***-***-****, as this could be an indication of identity theft or suspicious activity.* *Your Account Has Been Temporarily Disabled**We'd like to help you log in.**There have been too many failed log in attempts.**You will be able to log in again in ** minutes or you can reset your Password right now. **Forgot Password
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Navient

Customer service issue
Reported by GetHuman1639407
Nov 27th, 2018 - 9 mons ago
I have an issue with Navient too
Not resolved
Seen by 4 customers so far
Similar issue to 478 others
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Timeline
GetHuman1639407 started working on this issue
Nov 27th, 2018 7:00pm