I am trying to start gas service at a new apartment where it seems that National Grid i...

GetHuman3528613's Setup Service issue with National Grid from September 2019

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Name on the account, Account number, Billing address, Last 4 of SSN, and Phone number on the account
Top Tip from another customer
If you are looking to set up service just call in and you can get it done quickly it is usually the first option in calling in.
The issue in GetHuman3528613's own words
I am trying to start gas service at a new apartment where it seems that National Grid is the only service provider. I called last week, spoke to two human beings right away who both transferred me to the "right line" only to wait on hold for * hours until I hung up. I tried the next day, straight to hold for another hour and a half then I hung up. I am currently on hold for * hours and counting. I have not been offered the option to leave my number and receive a call when there is a representative available. I understand there is high demand this time of year, but this is not the first year they have experienced this rush. There has to be a better way to handle the "higher than normal call volume". Have more representatives staffed. Offer a call back option. Allow customers to start services online.

GetHuman3528613 did not yet indicate what National Grid should do to make this right.

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National Grid

Setup Service issue
Reported by GetHuman3528613
Sep 3rd, 2019 - 4 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 1523 others
0 customers following this


GetHuman3528613 started working on this issue
Sep 3rd, 2019 9:37pm
GetHuman3528613 indicated the issue is not fixed yet.
Sep 4th, 2019 2:33am

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