I am very concerned and beginning to be annoyed with my order and the shipment of it. I...

GetHuman-kmel's customer service issue with NFL Shop from June 2018

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The issue in GetHuman-kmel's own words
I am very concerned and beginning to be annoyed with my order and the shipment of it. I ordered a jersey on May **th, ****. First off, It was posted that there would be free shipping, and when i checked out there was no option for free shipping, only fast shipping options and an option for $*.** shipping. Then tells me to put in the code for free shipping and when i do, it states $*.** shipping and then $-*.** but still had my $**.** order as $***.** which did not make sense. Besides that, i didn’t care much i just wanted to purchase my order. I then never got an email stating my order was shipped, nor a tracking number which I’ve had to live chat to even get a tracking number, because my order states that is it “processing” on nfl shop. It is now June *th, ** days after i purchased and my order has still not been delivered. Especially considering i paid for shipping that was advertised that i didn’t have to on nfl shop website. My order also, has been in my city all day today saying it would be delivered today by end of day, and now has changed to tomorrow for end of day. Therefore, i am not thrilled and very annoyed that I am waiting this long for a * business day shipping that was suppose to be free and i even paid for and my order has still not been received which is pretty ridiculous at this point.

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NFL Shop

Customer service issue
Reported by GetHuman-kmel
Jun 4th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 616 others
0 customers following this
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Timeline

GetHuman-kmel started working on this issue
Jun 4th, 2018 11:33pm

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