I DON'T HAVE A PHONE THAT WORK NOW! Does me no good to get a code sent to my dead phone! Need a new phone NOW and want to purchase it from net**, Samsung J* with special offer for net** customers and I currently have a Net** monthly service deal which I'd like to change. HELP ME PLEASE EMAIL!

GetHuman-jimarojf's customer service issue with NET 10 from July 2018

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The issue in GetHuman-jimarojf's own words
BUY A PHONE FROM YOU BECAUSE MINE IS DEAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ... My Samsung J* is dead. I want to purchase the J* special deal for net** members and change the monthly auto payment plan I currently use. Can I pay for the new phone with PayPal? I had a live-chat going with one of your reps but page got redirected. Want to live-chat but email is fine if I can't live-chat. NEED A NEW PHONE NOW!!!
I DON'T HAVE A USABLE PHONE BUT THEY WANT TO CALL ME OR ME TO CALL THEM. WHY THE **** CAN'T I LIVE CHAT OR AT LEAST RECIVE AN EMAIL??????????????????????
LIVE CHAT
MORE THAN ** YEARS!
LIKE WHAT?
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NET 10

My new Net** J* which I cannot seem to get from Net**. I don't want to change to another carrier but maybe I'll have to if this goes on much longer!
Customer service issue
Reported by GetHuman-jimarojf
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 12 customers so far
Similar issue to 398 others
0 customers following this
Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman-jimarojf started working on this issue
Jul 9th, 2018 8:47pm
GetHuman-jimarojf shared this issue with your circles on Google+
Jul 9th, 2018 8:47pm
GetHuman-jimarojf indicated the issue is not fixed yet.
Jul 10th, 2018 4:43pm

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