I am currently unable to log into my NCSoft account. I have followed the instructions o...

GetHuman-daisymc's customer service issue with NCSoft from March 2019

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The issue in GetHuman-daisymc's own words
I am currently unable to log into my NCSoft account. I have followed the instructions of all your support pages and am still unable to resolve this problem.*I started playing Blade & Soul soon after it was released in Europe and have never experienced any problems with my account. I have never changed the email address or password used to log into my account, which is why it worries me that I am suddenly being told, when I try to reset my password, that my email is incorrect. I have tried my other email addresses as well but the result is the same.*I tried to submit a ticket, but because it asks for me to log in that option is unavailable to me.
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NCSoft

Customer service issue
Reported by GetHuman-daisymc
Mar 29th, 2019 - 6 mons ago
I have an issue with NCSoft too
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Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address
Timeline
GetHuman-daisymc started working on this issue
Mar 29th 6:28pm
GetHuman-daisymc indicated the issue is not fixed yet.
Apr 1st 9:15am