I have bee having trouble accessing "My Points" account and after changing password (wh...

GetHuman3894721's customer service issue with MyPoints from November 2019

Help with my MyPoints issue
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The issue in GetHuman3894721's own words
I have bee having trouble accessing "My Points" account and after changing password (when I knew I was using the right one all along) I saw that "my points' had dropped dramatically in the last few days. someone has accessed my account and redeemed My POINTS for a $** Amazon gift card on ***, and $** Amazon gift card on **** and a $* Amazon gift card on ****. I have been with MY Points for years and never had a problem. When I tried using their on-line customer support about this problem, I was getting referred to articles that had nothing to do with my problem. HOW CAN A COMPANY HAVE NO PHONE NUMBER. About a week ago, I submitted a request because I did not receive a $** Kohls gift card that I redeemed points for. Never heard back from anyone. Should have known there was a problem after that. How can you help?

GetHuman3894721 did not yet indicate what MyPoints should do to make this right.

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MyPoints

Customer service issue
Reported by GetHuman3894721
Nov 6th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 584 others
0 customers following this

Timeline

GetHuman3894721 started working on this issue
Nov 6th, 2019 4:42pm