I signed up for the my heritage, but then tried to cancel the account. Your site was no...

GetHuman4734568's Refund a Charge issue with MyHeritage.com from April 2020

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The issue in GetHuman4734568's own words
I signed up for the my heritage, but then tried to cancel the account. Your site was not working and I tried several times over the weekend. At multiple places with good service. Got and email stating that my payment didn’t go through, well that’s good because I wanted to cancel the thing anyways. Can’t get ahold of a representative because you have a dumb automated message because I can’t log onto the account to even CANCEL THE ACCOUNT! So you guys charged my *** $** because I couldn’t cancel it due to your site being trippy and not being able to get ahold of someone to get it fixed. I am fuming right now. You withdrew my account! That’s why I was trying to cancel it because I didn’t have the money this month. If I don’t get my money back I will be very upset and I will find someone who can take care of it. I’m a really nice person when it comes to mistakes but it’s been nothing but problems with this site from the beginning. I got to use it once before it wouldn’t work again. So fix it, please and thank you

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MyHeritage.com

Refund a Charge issue
Reported by GetHuman4734568
Apr 29th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 427 others
0 customers following this

Timeline

GetHuman4734568 started working on this issue
Apr 29th 12:18am