I want a refund and cancel my account. You've charged me £***.** on **th December and I...

GetHuman-mary_dor's Cancel Account issue with MyHeritage.com from December 2019

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The issue in GetHuman-mary_dor's own words
I want a refund and cancel my account. You've charged me £***.** on **th December and I do not know why. I will be contacting my bank to stop this ( and any other payment you request). I also returned x* packs of your DNA kits before Christmas and requested a refund of £***. ** back into my account. I have heard nothing. The items were returned by registered post and was signed for at your offices in Netherlands. I await your urgent reply. Regards. Mary Grant. *NB: I will be reporting this matter to the Trading Standards Office should I not receive any response or my refunds ( totalling £***.** now).

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MyHeritage.com

Cancel Account issue
Reported by GetHuman-mary_dor
Dec 27th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 264 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-mary_dor started working on this issue
Dec 27th, 2019 8:28pm