I got an e-mail saying, basically, that your members' data was so insecure as to have m...

GetHuman-nordvie's customer service issue with MyHeritage.com from June 2018

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The issue in GetHuman-nordvie's own words
I got an e-mail saying, basically, that your members' data was so insecure as to have members' e-mail addresses hi-jacked.**All along with a "don't worry: your passwords were hashed."**How about a "we're sorry." Now all those people are open not only to SPAM, but to having their e-mail addresses subject to aggregation of personal information from other websites.**I think you owe us all an apology: not just an "Oh well. We let someone steal your e-addy once, but we don't think it'll happen again. But don't worry: the passwords to *our* webpages were secure.**When you ***** up, you owe people an apology.**In case you forget, or your mother didn't teach you, that means acknowledging what you did (which you've done), *not* minimizing the problem and assuming that only what you think could mess *you* up is at issue, sincerely expressing that you are sorry it happened, (which you've not done), and outlining what you have done and will do to prevent such a thing happening again.**Hopefully this is secure e-mail. Either way, your setup has already exposed my address, which all my friends and relatives all over the world use, as I've had it, and it's until recently been SPAM-free, for ** years.**So having it now illegitimately "out there" is for me potentially a huge loss.
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Customer service issue
Reported by GetHuman-nordvie
Jun 25th, 2018 - 6 mons ago
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GetHuman-nordvie started working on this issue
Jun 25th 12:29am