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MoviePass Customer FAQ

Top Answers & How-to Guides

How do I Contact MoviePass Customer Service?

The question we are asked most often is about how to talk to MoviePass customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My MoviePass Account?

You can recover your MoviePass account if you forgot or lost your password easily with these helpful tips.

Can I purchase tickets in advance using MoviePass?

Yes, MoviePass allows you to purchase tickets in advance for select theaters. However, this feature is only available for e-ticketing...
Ask any question you have about MoviePass customer service, get an answer now.

Recent MoviePass Customer Questions

Why can't I log in to my account

There could be various reasons why you're unable to log in to your MoviePass account. It is possible that you are inputting incorrect login credentials. Please ensure that your username and password are correct and try again. If you have forgotten your password, you can utilize the 'Forgot Password' feature to reset it. If, however, you're unable to log in despite entering the correct credentials, it could be due to network issues or technical glitches from MoviePass' side. We advise you to wait for a while and try logging in later. If the issue persists, it's best to reach out to MoviePass' customer service for assistance.
Asked Mar 9, 2024 6:24 PM

Help me with my MoviePass customer service issue

Account Recovery

How Do I Recover My MoviePass Account?

You can recover your MoviePass account if you forgot or lost your password easily with these helpful tips.

Refunds

How Do I Get MoviePass to Refund a Charge?

Even though MoviePass offers you plenty of amazing deals, you may wish to cancel your ticket and get a refund. You can do it in a few...

Subscription Details

What movies and theaters are included in the MoviePass subscription?

MoviePass includes a wide range of movies and participating theaters across the United States. As of now, MoviePass allows you to watch...

What are the different subscription plans offered by MoviePass?

MoviePass offers two subscription plans: "Standard" and "Premier". The Standard plan costs $9.95 per month, allowing subscribers to...

Special Screenings

Can I use MoviePass for special screenings or events?

No, MoviePass cannot be used for special screenings or events. MoviePass is designed to be used for regular screenings at participating...

Lost Card

What happens if I forget or lose my MoviePass card?

If you happen to forget or lose your MoviePass card, worry not! MoviePass understands that accidents can occur. Simply log into your...

Sharing Subscription

Can I share my MoviePass subscription with others?

No, MoviePass subscriptions are intended for individual use only and cannot be shared with others. Each MoviePass account is tied to...

Restrictions

Are there any blackout dates or restrictions on using MoviePass?

No, there are no blackout dates or restrictions on using MoviePass. With MoviePass, you have the freedom to watch movies any day, any...

Can I watch the same movie multiple times with MoviePass?

Yes, with MoviePass, you can watch the same movie multiple times. There are no restrictions or limitations on how many times you can...

Delivery Time

How long does it take for my MoviePass card to arrive in the mail?

The MoviePass card typically takes around 5-7 business days to arrive in the mail. Once your MoviePass subscription is activated, the...

Advance Tickets

Can I purchase tickets in advance using MoviePass?

Yes, MoviePass allows you to purchase tickets in advance for select theaters. However, this feature is only available for e-ticketing...
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