Hi team,*When I tried to login account it says your account is no more active , do you...

GetHuman-jagguva's customer service issue with MoviePass from November 2018

14 views | 3639 similar | 0 following
Help with my MoviePass issue
First: share to improve GetHuman-jagguva's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jagguva's next move: talk to MoviePass when they open.
MoviePass's call center is closed now. We will send GetHuman-jagguva a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-jagguva may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-jagguva's own words
Hi team,*When I tried to login account it says your account is no more active , do you want to reactive choose new plan **However in August I got email saying my account will be given same old unlimited membership plan from*October *th . I never get that back and *Still I am getting charged for movie pass every month **I tried to raise request but no one fixing issue *Than just closing ticket **I don’t understand why I am getting charged from last * months when I am not using card and you guys showing as my account not active ***I have attached proof of payment deduction and error message when logging in to app **I want my money back ASAP this done for * months *With out any usage my side ***My email id associated :******@***.com**Card number : **** **** **** ****

GetHuman-jagguva did not yet indicate what MoviePass should do to make this right.

I have an issue with MoviePass too
How GetHuman-jagguva fixed the problem

We are waiting for GetHuman-jagguva to fix the problem and share the solution with the rest of us customers.

Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common MoviePass customer problems.
How Do I Recover My Moviepass Account?How Do I Get Moviepass to Refund a Charge?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
I try to login. You say another authorized device is using my account??? What mor...Tried to use moviepass but screen said “There are no more screenings of this thea...Activate my MoviePass MasterCard *****@***.comWhen I try to open up my moviepass app it says that moviepass has stopped. Why? W...I can’t sign into my account and I have my MoviePass . I tried to put in forgot p...Got moviepass card. App says card processing. Can’t put card number in because it...Hi,**I am not able to login to my account. it says another device is using. I do...NEED DIRECTIONS ON WHAT TO DO BEFORE USING MOVIEPASS.My moviepass won't allow me to login and it keeps saying I am switching to anothe...
Do you have a customer issue as well?
We can help you get MoviePass's attention and get better help faster. Tap below to get started.
Having MoviePass issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jagguva fixes it.
This email address isn't valid

MoviePass

Customer service issue
Reported by GetHuman-jagguva
Nov 27th, 2018 - 4 years ago
I have an issue with MoviePass too
Not resolved
Seen by 14 customers so far
Similar issue to 3639 others
0 customers following this
Follow this issue to see how it gets fixed

Timeline

GetHuman-jagguva started working on this issue
Nov 27th, 2018 12:12am